Error after error & apalling customer service

Click here if this is your business
1.5 / 5
12% of users recommend this
Click here if this is your business

FatMama's review of Create And Craft TV


“Error after error and apalling customer service”

Written on: 20/09/2012 by FatMama (1 review written)

I made an order and it was only when I received the confirmation that I realised my club discount hadn't been given. After 16 minutes on the phone the staff member confimed that the order had been cancelled. Today I received a despatch notice for the cancelled order!!! It is for over £100 and they have charged me.
A similar event happenned earlier this year, it was 10 days before I received a reply to my e-mail to customer services and over 3 weeks for a refund.
Another complaint was that I was supposed to have free postage, but again they charged. Four weeks and half a dozen e-mails to sort this out.
You really have to push them to get anything sorted.

  • Shopping

    Channel Type

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0