Had to threaten legal action to get money back

Swimming Nature Baby Swimming Classes
★★☆☆☆
2.2
31.0% of users recommend this
  • Value For Money

Guest's review of Swimming Nature Baby Swimming Classes

“Had to threaten legal action to get money back”

★☆☆☆☆

written by on 04/05/2013

Stay well away, false promises, call-backs not returned, emails not replied to after the pool was freezing and my child got poorly as a result. I was promised the money would be in my account 3 weeks ago, apparently it is still with "a manager" who will not talk to me.

They were my best friend until I had a problem then didn't want to know.

  • Value For Money

Swimmingnature's Comment

Written on: 17/05/2013

Dear Customer,

I am sorry to about any delays to your refund. We have measures in place to ensure all refunds are conducted within particular timeframes and if on this occasion that has not taken place, then I once again apologise. I trust that the refund has now been received and would welcome the opportunity to discuss this personally with you. Please feel free to call me directly or by email.

Kind Regards,
Andrew Arkley,
General Manager,
Swimming Nature

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