refused to sell at agreed price

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djdriver10's review of Sainsburys


“refused to sell at agreed price”

Written on: 07/05/2013 by djdriver10 (1 review written)

rang church st carlisle branch to enquire about a philips aquatouch plus shave. was told yes we have them in stock, i asked the price was told £59.95.. i asked are you sure its an aquatouch plus youve got?reply yes and the price is £59.95. i asked him to reserve one for me . he said he would put it behind customer service desk. i said thnx it is the philips aquatouch plus isnt it/ again he said yes and the price is £59.95.
30 minutes later i get to the store, go to the customer service desk and ask for the shaver. where the girl scans it and says thats £199.95plz. i said no i was told its £59.95 and it is reserved for me at that price. she called the guy who gave me the price, asked him how much it was, he replied £59.95. the girl said its coming up at £199.95. he rechecked said no its £59.95 . the girl refused to sell it me for that price. the guy checked again and said it looks as if i looked at the wrong product and gave you the wrong price, sorry. not only did he say he had the aquatouch plus in his hand but 3 times he varified the price too. i asked for the store manager who sent an assstant manager who refused to sell it to me offered me 10% off the £199.95 price and a £20 gift card. contacted customer service who spoke to the guy who gave me the price. he told them he had told me over the phone it was £59.95. customer service told me sorry the store wont sell it to you at that price. best they could do was 10% off. whats the point in ordering and reserving items at a price only to be told within 30 minutes the price had gone up 4 fold?. i thought when a price was given and the customer accepted that price and it was agreed to reserve the item at that price a contract of sale had been drawn up. but not according to sainsburys. . getting no where with customer service. so trading standards will be informed tomorrow9 tuesday 7/5/13. and solicitors appointment made to see if i`m correct under trading laws. if so i`ll be sueing sainsburys in the small claims court. and if in breach of trading laws i`ll see where i can take that too. end of shopping at sainsburys

  • church st carlisle

    Branch Visited

  • Quality of service

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