disgraceful service

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Iceland
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HUMPHREY999's review of Iceland

“disgraceful service”

★☆☆☆☆

written by HUMPHREY999 on 11/04/2013

I have no use of the left side of my body, hence I'm in a wheelchair. Unfortunately my husband, who isn't at all well, has to care for me. Iceland stand out as the only supermarket we use whose lazy staff shove goods down the checkout at high speed and sit yawning(in one instance) waiting for him to open bags and pack and pay.

This has happened at two of their stores which are nearest to us. Complaints to the managers in store and customer service on-line, produced no improvement at all. An email to the CEO was ignored.
The last time it happened, a manager said "yeah yeah yeah yeah yeah yeah" and pointed to the door

  • tong in bradford and kirstall road in leeds

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Cynicalshopper's Response to HUMPHREY999's Review

Written on: 13/05/2013

Iceland staff are a lot of things but psychic isnt one of them.

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Humphrey999's reply to Cynicalshopper's Comment

Written on: 13/05/2013

Being psychic would require some ability and effort, so I agree with you dear.

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Kurt.stoves's Response to HUMPHREY999's Review

Written on: 31/08/2013

Firstly i am an employee of iceland and our policy is that the cashier must pack the first 3 items of the shopping then its up to the cashier if he/she wants to pack the rest as for the yawning on tills sometimes this cannot be helped as iceland colleagues start early in the morning and in those cases they can get tired after all we all yawn

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