The Manager of Orpington store Could not have been more helpfull ! My young Daughter went into a hypo and was Sick in the store. The Manager came straight to Us and reasured me not to worry about the mess, asked what he can do /get to help. He stayed and helped and once she was stable enough to move with were moved to the privacy of the staff room. The Manager stayed So calm and really caring. As this was my childs 1st hypo. i was panicking and helped me to stay calm too. I honestly can not Thank him enough. Such a lovely Kind and calm Gentlmen. My Daughter did not stop being sick - i felt so embarrassed. But it Didnt bother him ,He was so attentive and helpfull. When the Ambulance arrived he followed us out and made sure my daughter was ok. And on returning to shop instore a week or so later, He came and asked How My little girl was. manager of Orpington Store. I honestly cant be more thankfull for the way you treated My Young Daughter and Myself. Thank you So Much!

They sell all the good brand names like Heinz beans for rock bottom prices, and always have useful and interesting new items in the range. Happy feeling to the shops. However one checkout man makes rude comments about the customer (eg. apparel) and about the items chosen, so this can spoil the whole experience, if you just want to take home your shopping without being "judged". They stopped helping with packing and you feel stared/hurried/rushed into departing the checkout area which can cause items (eg. wallet, glasses, purchases etc.) to be left behind. All bags now plastic and 10p with no alternatives. Sometimes overcharged by the above checkout man, and wondered why he asked "Do you want a receipt?"

Stood at the one checkout open in the Aberystwyth Store today with a queue of about six people, and a very slow checkout and watched as a group of at least five staff chatted by a freezer, and could clearly see what was happening. Eventually a young man wandered over to the till furthest away, and opened it up. He didn't say a word as he walked past, and we all had to work out what he was doing. Seriously poor perception of customer awareness.

Went into the Wrexham store today bought a notebook the cashier scanned it I gave her the money. Then I stood there waiting for my receipt and change she then said to the person behind me do u need a bag. I’m still standing there for my receipt and change I then asked her for it and she started rummaging in her bin for it then said to me what did you buy. The notebook she just scanned a couple of seconds ago. I then told her to forget it and was then shouted at that I was a horrible person by the customer she was serving that rammed her trolley into me at least 3 times by the tills and her. Sorry but this is basic training giving the customer there receipt and change. Will never shop at that store again .

I love your shop at Caernarfon. Plenty of stock at affordable prices, all my family shop here often. But I have to say I was really disappointed by the service by one of your staff yesterday. One of the tills were out of order so another had to be opened. A female member of staff went behind the till and I went over with my buys with a smile and a hello, no reply, just a sour face scanning my items. I bagged up my things, she said the price, no please, I paid, she said ‘here’s your receipt’ and looked away to scan the next customers buys. I just gave a little chuckle in disbelief that someone could be so miserable serving customers. I don’t expect full on chit chat, but it doesn’t cost anything to say hello, please or thank you, maybe even a little smile? It won’t stop me going to the store but I will be avoiding this individual when visiting next.

No Xmas sales as stock goes away for following year and comes out dearer, just been on the phone to head office who confirmed this. BM from now on for me, sales are fab. A lot of people can only afford sales I know the meaning of making the poorer, POORER!!!!

I WOULD LIKE TO THANK KARIAN STORE MANAGER OF PEEL STREET FOR THE HELP OFF DEALING WITH THE PARKING FINE I RECIEVED AT HER STORE I LOVE THE STORE BUT IT TAKES A LONG TIME BECAUSE ITS SO BIG AND GOOD VALUE FOR MONEY.PLEASE BE AWARE TO ADHERE TO THE PARKING TIME ALLOWED AS YOU WILL GET A PARKING FINE IN THE POST.THANK YOU KARIAN

First time here with new staff young girl couldn't do enough to help not usually fond of this type of store as they don't always have full range of products she found eveything I needed and I left happy and feelng the staff had cared about me .

Purchased two ready to eat salad bowls, opened them that evening everything was wet and soggy uneatable. The shop would have been closed at this time so could not take them back and working the rest of the week so emailed customer services, you cant ring them. Got a reply 2 days later asking for a photo, why would anyone keep 2 bowls of soggy uneatable and by this time rotting salad? Informed them I did not have them received an email back saying without a photo they would do nothing, not even refund under £2:00 for the salads. God help anyone who buys anything expensive from them and needs a refund. Avoid this store at all costs there are plenty of other places out there they do not deserve any customers if this is the way they treat them.

I went to home bargains abbey Foregate for rake & some living room spay wen this woman drove her mobilty scooter in to me I had my back turned wen she drove in to me I was very shaken up, he sore wat happen in cud not stand so he got me a seat to sit on & drink of water he was very helpful to me, thank for your help 3 May 2017. it ben log in the home bargains book what happened

HAD A BIG PROBLEM WITH ONE OF THEIR ITEMS AND CUSTOMER SERVICES WERE DIABOLICAL, POSSIBLY THE WORST I HAVE EVER ENCOUTERED. SHOP WAS HELPFUL UPTO A POINT AND THEN IT WENT DOWN HILL RAPIDLY

I have read the other reviews posted here and thought maybe it wasn't home bargains I went to. The staff were all friendly and very helpful, the atmosphere went throughout the shop, customers were considerate and the queues at the till, although five or six deep - 20 days before Christmas- were all agreeable. The store manager was extremely helpful as were the staff in the warehouse. I was actually impressed - not what I expected at all. I had assumed that Home bargains must really look after their staff to obtain that level of service but maybe that is not the reason here.

I went into the Rotherham town centre store on Sunday, 20th November 2016. I must say that the lady on the checkout was very helpful and friendly. I went back to buy some trellis and again she was helpful. A lovely young man served me with the trellis and also asked the manageress if he could carry it to my car for me, which she agreed to. I must admit I did not expect that. Home Bargains could teach more expensive stores a thing or two about customer care. Well done Rotherham.

Bought bucket and mop filled bucket Bucket handle broke spilling the whole contents all over my laminate flooring which has now lifted at the edges £300 worth of damage

Visited auldhouse branch 2/5/16 and was approached buy a lovely lady who bid me good morning with the most pleasant smile when I was up and down looking for toiletrys she approached me again and asked if was needing any help she assisted me tremendously and proceeded to ask if there was anything else she could help me with GREAT SERVICE PROVIDED I will most certainly return was really a good start to my day I have told family members and neighbours of lovely service I recived and to my suprise a few of them new of the lovely lady as they had also recived same GREAT SERVICE

I went to my local store to buy food and fire lighters I asked for them to give me a free bag for the fire lighters in order to stop contamination of petrol from them I was refused so I sent there head office a email this was there reply. (Home Bargains Support) 25 Apr, 11:05 Thank you for your query. I can confirm that bags would not usually be charged for by retailers, according to Government law, if the following applies: You’re not required to charge for plastic bags that are for: -uncooked fish and fish products -uncooked meat, poultry and their products -unwrapped food for animal or human consumption - eg chips, or food in containers that aren’t secure enough to prevent leakage during handling -unwrapped loose seeds -flowers -bulbs, corms or rhizomes (roots, stems and shoots, such as ginger). -goods contaminated by soil (like potatoes or plants) I'm afraid firelighters are not included in this list. More information can be found here: guidance/carrier-bag-charges-retailers-responsibilities#bags-youre-not-required-to-to-charge-for I hope this information helps, but if we can be of assistance in any other way please don't hesitate to get back in touch with us. Kind Regards,   How about that I will not shop there again.

not very helpful whilst returning faulty goods. my elderly parents bought a window cleaning kit which was faulty. they did not have a reciept and were refused point blank an exchange. working in retail i know that an exchange could have been done. keep hold of your money especially if you are a pensioner.

Just been to the old Swan branch of home and bargain . I was served by an older lady with short bobbed copper coloured hair who didn't have a please or a thank you when she served me . Very rude will not be returning to that particular store .