Great product but let down by poor disinterested staff

Moss Bros
★★☆☆☆
2.5
39.0% of users recommend this
  • Value For Money

ozStephenson410's review of Moss Bros

“Great product but let down by poor disinterested staff”

★☆☆☆☆

written by ozStephenson410 on 01/12/2017

Went to Bluewater store to buy suit for son. Staff disinterested unprofessional and lacking any sales advice or support. Purchased a suit which needed trouser alteration which I paid for. When went to collect said item on the day and time requested was told it was not ready till the following day. No apology or explanation other than one sales advisor saying the alteration team were too lazy to do it. On my insistence that they were to honor the agreement made, they subsequently returned with the altered item. Which leads me to believe that neither sales staff or alteration staff could be bothered to look for it.
Disgraceful service. Such a shame great products but will definitely not be returning to Moss Bros!!!!

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