Poor customer service

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Student Loans Company www.slc.co.uk
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Birge's review of Student Loans Company www.slc.co.uk

“Poor customer service”

★☆☆☆☆

written by Birge on 28/06/2017

I had a tuition fee loan from the Students Loan Company Ltd while studying in Wales. After my graduation I moved back to Finland and I was fine paying my loan back at the rate the company requested. However, suddenly my monthly payment schedule ended but I was not informed in anyway. I did not receive any letters, phone calls or anything from the company. I naively thought that perhaps I had payed my loan in total as no inquiries about my payment schedule were made. Then after 11 months (!!) I was contacted by debt collection telling me I have almost a £1000 to pay at once or else it'd be a legal issue. I wasn't sure whether they were legit company or not as I live in Finland and had never heard of such company. I requested that the students loans company would contact me so that I could be sure I actually had such arrears and I'd be happy to pay. After a month another person from the same debt collection contacted me with even more arrears due. I was so annoyed and after paying I contacted Students loan company that they handled the situation very very poorly and their way of communicating to outside the UK is appalling. All they had to say was sorry you felt that way and urged me to make another payment program. Would not use this company again and cannot recommend it.

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