I have had this card for a few years - and have been scammed on 3 occasions which has never happened to me on any other card. However the worst element is the customer service. They never resolve anything by email, all needs to be done over the telephone- always write the samething - call the call centre. 10p per minute and you will never get anywhere in first 10-12 mins - on average I have been waiting around 14-17 mins. I hace complained- whoever investigated it made mistakes so I had to call again to point out the mistakes. APR is also high and not worth it for those few vouchers u occasionally get. My advice - KEEP AWAY - never seen or heard of a worse store card.

Take DD every 28 days regardless of date you set it up for; this means you can incur monthly overdraft charges without even knowing it, ths systems seems to be set up to catch people out. When you phone to enquire about your account, you reach a call centre abroad who read scripts and claim that they can take money when they like, asking for a supervisor incurs a lengthly wait on the phone at 10p per minute

Would love to know if anyone else has this problem. I've had my Evans Mastercard for 3 years now. The card is great for using in store but guess what? My evans account card doesn't ACTUALLY work on the evans website? So thanks very much Evans for all the many emails and invitations you send me with special cardholder promotional discounts to be used online... but what an absolute joke that not all cardholders can buy from you online.... makees my account card about as much use as a chocolate tea pot. Cheers :( Especially unhelpful is the admission that 'some account cards don't work on our website' and then the constant passing of buck between Santander Cards and Evans website. Even less helpful is the insinutation it's an account problem when I pay all outstanding balances by direct debit every month. RUBBISH!

I saw a dress I wanted for a wedding - foolishly I let myself be talked into qualifying for a discount by taking their store card. BIG MISTAKE. As soon as they mentioned Santander I should have run a mile, I've read so many appalling reviews of that company's customer service, and sure enough they lived down to my expectations. I was concerned that I'd had no communication from the company and went on line to try and pay the full amount I'd put on my card, the wretched website didn't even recognise my account number. Long story short I then spent 25 minutes on the phone to some far flung shore trying to get the person to issue me with a temporary password, he gave me assurances that an email with said password would be forthcoming - that was on Sunday 13th Feb .... and here I am Thursday 16th Feb still waiting. When I try and make a payment on the phone, the line is permanently engaged. I shall now resort to old technology and send my payment by post - seems to me I've used up that discount on the phone and internet. GRRRRRR

I recently missed a payment and received a very patronising call from a call centre. I refused to make the payment on the phone and made it on line the next day. Tried to used my card on line a week later and the payment was declined. I rang the call centre and was told because I had fallen into arrears (even though I was now up-to-date with my payments) it had altered my credit profile and I could not use my card. Surprisingly I went on line and used my Santander Burtons card to pay for my Evans purchase. I think that the patronising person in the call centre has made a decission to have my card stopped.

I was pressured into taking this card by the store in September 2010. In December I started receiving calls from Santander demanding minimum payment of £4 and telling me that I had already incurred a standard £12 non payment bill. I had received neither card nor statement by this time. I requested a duplicate of the statements for which they charge £4 which also failed to arrive so fearing they would destroy my credit rating paid by telephone and cancelled the card. The calls continue unabated from Santander. This is either a totally incompetent organisation or some kind of scam. This review demands at least one star per category or I would clearly have given them straight zeros.

There seems to be changes as to how the card is operated would now only use if needed