Transfer of accounts

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stcuthbert's review of Self Trade www.selftrade.co.uk

“Transfer of accounts ”

★☆☆☆☆

written by stcuthbert on 01/08/2015

We had been a customer of Com Direct(taken over by Selftrade) for many years and received acceptable service for the fees we paid.
I was skeptical about the transfer to Equiniti since they were not online brokers! I was proved correct since the on line web site of Equiniti was rubbish!I decided to transfer our accounts to Hargreaves Lansdown since their
Web site was very good. the service they provided was also excellent and the financial information exceptional.
However the transfer by Equiniti has been incompetent and delayed and took from the 6 May until the 31 July!
If you have not already organised a transfer, do so whilst the "free transfer" is available
St. Cuthbert

  • Speed of transfer

  • Value For Money

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Alexsurrey's Response to stcuthbert's Review

Written on: 15/10/2015

I too have been a customer of Com Direct, however during the period when it traded as Selftrade but before its takeover by Equiniti my wife and I suffered numerous problems. The most serious was when for a period of months my wife could not access her account. Selftrade tried to put the blame on our computer set-up until they were forced to admit it was a system fault - Equiniti were already responsible for the IT work. Nothing changes. My wife requested that her ISA be transferred and after nine weeks it still had not been completed. It was pointed out that such transfers should be completed withing 6 weeks (actually 30 working days) - Selftrade tried to claim that the period is 40 days - even so that limit had already been exceeded!!
I agree with the advice: get your transfer in place soon but prepare for a long wait.

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