Soooo slow & such bad design

Click here if this is your business
★☆☆☆☆
1.2
6.0% of users recommend this
  • Speed of transfer

  • Value For Money

Click here if this is your business

Guest's review of Self Trade www.selftrade.co.uk

“Soooo slow and such bad design”

★☆☆☆☆

written by on 05/04/2015

I've given Selftrade a month or two to bed down following the transfer over to Equinit but I have to say that nothing seems to be getting any better after a terrible start. My main complaint is that the site it TERRIBLY slow so forget about it if you want to trade something quickly because logging in alone can take 3 or 4 minutes. Generally I find that loading a portfolio report takes several attempts and often over a minute.

It's even slow at the weekends when no one will be trading. A lot of time you sit there wondering whether anything is happening and then suddenly some extra text appears out of nowhere just when you'd given up hope.

The look and feel is awfully basic too: looks like it was designed by a sixth-former with pointy head but no nous.

I'm off as soon as I can be and do not recommend it at all.

  • Speed of transfer

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Thmorris's Comment

Written on: 09/04/2015

I fully endorse your comments. I also thought things might get better after 2 to 3 months but the site speed is still as slow as ever and I still can't read any secure messages or contract notes. I have traded 3 times this year. Each time took 40 mins to complete with the loading time of each screen the reason.

I'm afraid I have now given up and have initiated a transfer to AJ Bell for both ISA and dealing account. I took the precaution of doing a screen capture of the balance in both accounts before doing this. I have also been doing screen captures when trades are complete as I know that I won't be able to read or download the contract note.

If Equiniti don't get a grip on this soon they'll find that they have spent good money for a ready made customer base that subsequently walks out the door due to all the problems. My only concern now is that they'll screw up the transfer process as well.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0