Takes your money but does not give you an account

Fidelity www.fidelity.co.uk
★★★☆☆
3.3
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Guest's review of Fidelity www.fidelity.co.uk

“Takes your money but does not give you an account”

★☆☆☆☆

written by on 23/09/2016

Quite happily took £15240 pounds from me and then did not give me any account. Did send an e mail with a dead link. When I called about this got someone, obviously on an internet phone due to the poor quality of the sound, who could only tell me "the system is slow and sometimes does this".
So where is my £15240, nobody's sure but the bank is sure it has been taken out of my account.
I think they need to revisit how a customer would feel having signed up for an account and given them £15240 to find out nobody knows where the money has gone and that they have no account. Please, think before you introduce an online service. Fidelity is the Yahoo of the investing world.

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