Terrible service, but Equiniti don't care!

Click here if this is your business
★☆☆☆☆
1.3 / 5
6% of users recommend this
Click here if this is your business
  • Speed of transfer

  • Value For Money

dommiz's review of Equiniti

★☆☆☆☆

“Terrible service, but Equiniti don't care!”

Written on: 29/09/2017 by dommiz (2 reviews written)

It should be a simple process to deal with the estate of a deceased relative when they own less than £1,000 worth of shares in Lloyds Bank. But Equiniti manage to make this process painful and expensive. Their dealing charges are outrageous, and their website simply doesn't work. When trying to sell shares (after many weeks wasted to set up a 'Shareview' account), the form is quite detailed, and if you take too long to fill in and double-check important details such as bank account number, the screen freezes with the message 'session expired'. It is like trying to get throug a time trial on a difficult Playstation game. Clearly, Equiniti hope that you give up so they can charge you 4 times the fee to do the transaction over the phone or by post.
Their service is so bad, and the website so dysfunctional, that I must assume Equiniti are almost a monopoly, so do not need to worry about competition or angry customers. Real investors will use a real investment service, so why should Equiniti care?

  • Speed of transfer

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0