brilliant product for the first 6 months

Click here if this is your business
★★☆☆☆
1.5 / 5
8% of users recommend this
Click here if this is your business
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Guest's review of H2O MOP X5 Steam Cleaner

★★☆☆☆

“brilliant product for the first 6 months”

Written on: 10/02/2013

brilliant product for the first 6 months, then it happended...its just stopped working!
it started overheating on month 7, and the unit was hot that i scalded my hand and arm.
I turned off let it cool down - then back on 30 mins later, this time steam poured out of the side seem of the unit, then it overheated and i quickly turned off.

The first 6 months i used it for everything, kitchen, bathroom, tiles, laminate, carpet cleaning, it is really really good... just maybe the quality of the product made in china is not so good.

I returned the product and asked for a replacement - i had seen that thane refurbished units and sent them back out so i asked for a 'new' replacement as i still need a steam mop to keep the house sterile during my husbands chemo treatments. Anyway they would not replace with a new item, and so i have a refund! not very helpful.

I would also like to say one other note - if you do have an X5 H20 and there is a black start and a circle on the label with sharpie marker - then im afraid you have my old X5 mop as a refurbished unit!

Now having to go through all the blumin reviews again to see what the next one that i should be is!

  • 6 - 12 months

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0