Surbiton Cycles - www.surbitoncycles.com
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“Unhelpful, condescending, disinterested”
★★☆☆☆
written by on 25/05/2017
Really disappointed to find that the service in this shop is certainly not aimed at the 'ordinary biker'. I suspect that if you are serious about your cycling then this may be a great place but for basic advice and help I suggest that you find a different shop. These guys are not interested in helping you. Their advice was limited and they showed no interest in what the customer was saying. I was made to feel foolish and left thinking that my cycling problems were all self inflicted - they are not.
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“Great local shop”
★★★★★
written by 168Ziegler on 18/06/2014
Just what you want from a local bike shop - friendly, knowledagble staff.. Only used for servicing but top quality and always there when I've needed them. In a world of souless chains, use it or lose it.
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“My bike shop”
★★★★☆
written by FreddyFoley on 18/11/2013
I got my bike and all cycling accessories from this store. They have a good range of bikes and prices are good.
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“Really excellent service from Surbiton Cycles. I went...”
★★★★★
written by timmytank on 29/08/2013
Really excellent service from Surbiton Cycles. I went to the shop looking to by a new bike for my daily commute. Despite riding everyday I am not knowledgeable about bikes and having gone in to a handful of other shops I had found it quite frustrating that no one wanted to give me an opinion. Has the art of 'selling' been lost? I didn't want someone to tell/pressure me into buying something, but I did want someone to say 'oh, you ride 12 miles a day on this kind of terrain, I recommend this bike for the following reasons...... That is exactly what I got from Surbiton Cycles. I was able to test ride a handful of suitable bikes and then took my pick. Simples. The price was good compared to elsewhere and the service was excellent. They have just got themselves a repeat customer.
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Bpostance's Comment
Written on: 08/07/2017
Hi ,
Please call me directly to talk about this as I am very disappointed to hear this
Barnaby - shop owner