Unhelpful, condescending, disinterested

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  • Quality of service

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Guest's review of Surbiton Cycles - www.surbitoncycles.com

★★☆☆☆

“Unhelpful, condescending, disinterested”

Written on: 25/05/2017

Really disappointed to find that the service in this shop is certainly not aimed at the 'ordinary biker'. I suspect that if you are serious about your cycling then this may be a great place but for basic advice and help I suggest that you find a different shop. These guys are not interested in helping you. Their advice was limited and they showed no interest in what the customer was saying. I was made to feel foolish and left thinking that my cycling problems were all self inflicted - they are not.

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Bpostance's Comment

Written on: 08/07/2017

Hi ,
Please call me directly to talk about this as I am very disappointed to hear this
Barnaby - shop owner

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