nice website but items supposedly in stock take forever to arrive : AVOID : shop elsewhere

Click here if this is your business
J E James Cycles www.jejamescycles.co.uk
★★★★☆
4.3
From 208 reviews
83.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

Paul_Jones's review of J E James Cycles www.jejamescycles.co.uk

“nice website but items supposedly in stock take...”

★☆☆☆☆

written by Paul_Jones on 24/06/2011

Not happy with jejamescycles online service

Ordered 3 items shown in stock, at very competitive prices with free delivery. Flashy website didn't deliver email confirmation of order.

After a couple of weeks inactivity I emailed to ask why nothing happening

A quick reply. 2 items packed the other in stock. So why not dispatched already, I wonder? Strange.

A week later, still nothing. I email again. No response yet. I try phoning. Answerphone.

So after over 3 weeks, I'm still waiting.

It's not worth trying to get the very cheapest price if the items don't turn up and the sender doesn't adequately explain what's going on.

Now I see the other reviews here. I know I made a mistake. Thanks to the other reviewers. Should have looked here first.

I do a lot of online shopping, but this is the first time I've ever had to write a negative review.

Do your shopping elsewhere.

  • jejamescycles online

    Branch Visited

  • pannier rack and 2 bottle cages (about £29)

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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Guest's Response to Paul_Jones's Review

Written on: 24/06/2011

I cancelled my order today and received a prompt acknowledgement and an apology.

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