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weywey1's review of Project Solar UK -



Written on: 23/05/2013 by weywey1 (1 review written)

Avoid this company at all cost. If you have had an installation, check you have what you've paid for. Having opted and paid for 833 gallium doped panels, i've been fitted cheaper ecsolar panels.

How do i know? The day after install, i could see the inverter kept cutting out and restarting. Numerous calls and numerous promises, 4 weeks after install a sub contractor was asked to take a look and managed to fault find. He wasn't happy with the way my panels were strung, so had to see what panels were supplied.

The whole experience has been stressful and many calls and many promises for call backs were not met. This company is only after your money with no aftercare. You don't get to speak to anyone in management and the technical adviser "gavin" is useless.

Simon1973's Response to weywey1's Review

Written on: 30/05/2013

There are 2 no gallium panels with output voltages different on each panel, whilst this is down to the manufacturer, the job was fitted to asbestos roof which no other company would supply and fit, because of the specialist nature of this job PSUK did everything to fit to fit this job and is now complete, even to the point that the customer didn't realise the process. The inverter on this application was replaced at no cost to the customer and in the end was happy with the outcome, we have apologised on behalf of gallium for this and the system is fully operational. As in the comments we have a full time specialist engineer which highlighted the problem with the output voltage and whilst we always try to make sure this wont happen again

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