I had my solar panels installed in 2014 by My Planet. When rep visited they gave us over exaggerated return figures for the system, we didn't know then they would be no where near figures quoted and got finance over 10 years to pay for them.After installation, we started to get leaks in our home which were checked on more than one occasion and we were told that that loft was dry. After three months of constant phone calls, emails and then to discover that the panels were not working properly, they finally came out to sort problems out.We thought every thing was fine until the weather got bad again and then we got even more water coming into the house again, due to a second inverter string being put in. It took a month of phone calls, emails until finally the problem of the leaks was put right.I had my system checked and was told every thing was working properly, until a got my feed in tariff cheque, then it was obvious that equipment wasn't working again. Altogether we have been dealing with this for well over a year and now have mould issues in our home. We went with this company because it was endorsed by all the leading companies, this has proven to be the worst decision we have ever made.  It seems that although 'My Planet' is legally a separate company, it is inextricably linked to 'Our Planet': I have emailed 'My Planet' and received a reply from 'Our Planet'. There are definite links between the two businesses.  We are now getting our system checked once again, this has been a total nightmare from the start and we are now in the process of taking our complaint further.

Perfect service when selling but everything changes once they have your money. They don’t turn up for appointments, promises are broken and phone calls, emails, text messages and even a letter to MD were all ignored. After 9 months system generating pro rata a massive 42% LESS than their minimum figure - but they say all working properly.

I have just commented on another review on here as I`m furious to see My Planet cleverly not fold, but `stop` installing solar, despite their connection to a different firm that still does install solar: 'Our Planet'. What a joke. So here we have a company that installed a huge amount of solar panels and clearly does not want to take the responsibility now for them. To state on their website that this is due to the government cuts is, in my opinion, untruthful to say the least! If it's due to government cuts, why be so closely linked with another company (Our Planet') that is still doing the same thing? What a joke.

Well ... where do I start! Had a rep round November 2015. We signed up for the installation of 12 panels at £6895.00. Had them installed in December 2015. Since then I have sent numerous emails and phone calls. Emails bounce back with an automated message. No returned calls. When we speak to customer services they assure that an engineer will call back ... NOTHING! Our solar panels move in the wind. Today Wednesday 03/02/2016 I have found this post on their website. We are now taking legal advice along with other families that have been sold this product and are not satisfied. Please be assured that this will not be the last of my postings. If I find more information I will post it in the future.

Hi Had our system installed early December absolute joke. Messed around for nearly a week . Lack of communication from the installation manager and the helpline. Damaged my electrics and made my roof leak. I was informed that I would be given a £100 for the hassle back verbally from him and the roof fixed asap, nothing happened. Had the roof fixed and have paid a bill for over £200 for damage to the lead work. Still waiting for somebody from the 0800 number to get back. Going to an ombudsman to get these issues sorted. I have rung and rung with nothing in return. Stay away from this company simply fob you off and hope you will go away

Just received a phone call from my planet and I can say I've never been spoken to so rudely just because I said I was not interested in the solar panels. . . Will never do Business with these and will tell anyone interested in solar panels not to do business with these people either

Had 16 panels fitted, fitting process fiasco that was the point when I should have changed my mind. first quarter pay out only £186 when they predicted more. Just told by British Gas my panels out put has dropped from 97% to 48%! Tried phoning My Planet, 0800 number has a repeating message of "Please wait for the next customer service advisor." Their Head Office number disconnects.

Had panels fitted in January, 2015. Very pleased. Fitted when they said they would, and they said would generate 3030kw of power for the year. Looks like we will be finishing on about the 3000 mark, so 99% is pretty damn good. Will take about 10 years to pay for themselves, but after that, will be quids in. Will add to value of property also, if ever sold. One of best decisions we've made.

We had our solar panels installed in August 2013 by this company after a visit by their rep, who was extremely pushy and persuasive we had 16 panels fitted and was told if we signed up today then we would be able to qualify for a special deal,so we signed up and was charged around £9000 as he told us we would soon get that back on what we would save and from feed in tarrif to the supplier and was told that as we had paid this amount that when battery packs became available we would be retrospectively be fitted with one as part of the package. I read earlier on this year that these battery packs were now on the market.So I rang My Planet to see what was happening and when would we be fitted,only to be told that no we were not entitled to this under the original contract and if we wanted one fitted we would have to pay a few thousand pounds more. I am enraged at this as my partner and myself sat in our house when he told us this would be included,this man has not had the courtesy to get back to me to explain why he tells a blatant lie, and I am in the preparing to hand the details over to BBC Watchdog who have shown an interest in this company

Cold calling and Miss- selling ....exaggerating figures

We were interested in buying but wanted time to think about it. The rep would not leave our house. I threatened to call the police.he seemed to forget he was a guest in our home.who else do they intimidate into buying their product?

I had my planet sweet talk me in to buying solar panels. Sold to me as self funding!!!! I'm having to sell my home of 14 years as I can't afford to live here anymore. Worst choice I've ever made. Recc have stepped in to help me get out of this situation. I've been waiting for 2 hours this morning for a representative from head office to visit me. NO SHOW, no surprise there. At the end of my tether. Do not get involved with this company please!!!

I've had solar panels fitted via MY PLANET earlier this year apart from pressure sales that this company denies the figures would appear to be fabricated as the returns are no were near the sales pitch figures. Ghe sales rep said you would never pay for electronic again (these are solar panels and only work in day light) this is a company that wants your money and that's were it STOPS customer service ,complaints and managers just call you a lier and pass from one person to the other don't know what there doing. IT DOESN'T DO WHAT IT SAYS ON THE TIN my advise is do your research and go to a local company that you know!!!!!!!

Our system was commissioned on the 31st September 2014, myplanet estimated our 1st year benefit to be £480.87p in actual fact we have ended the year banking ourselves a total of just over £670. So far i am pleased... I would like to also point out myplanet have been extremely helpful with any queries or questions we have had over the last year. Extremely friendly and knowledgeable team of staff. I will keep you posted on further results

7 calls in 7 days despite the fact I have solar panels and each time they say they will cross me off their list. Even had the same person call back 5 minutes later. I have emailed HQ and phoned them so hope they don't call again. What a waste of my time and theirs...would you really trust a company to install panels if they can't even organise their call centre!?

Had PV Solar fitted by my planet They have now done wrong twice first time all cables were exposed had vermin eat through the pv cables in 2014 it took 5 calls to get the company back the final time i contacted the barclays finance they got them back after 5 months phone calls. Yesterday 5th September 2015 my panels stoped working and blu the fuse board. again the pv panels are not working I rely on the pv to elp cut the cost on gas and electricty. I contacted the My Planet yesterday i was told somebody would call me back they did not so i called back so i called luch time saying i want compensation for the time the pv is off i was then put through to service department and was given next thursday 08.00and 10.00am hope they turn up as before they did not turn up. Ihave contacted Barclays Finance saturday 5th september they will make a fomal complaint to my planet. Shame about the repairs side of my planet

this company are the worst I have ever dealt with. They charged us over the top for the panels and then promised to fit a monitor but left us in the dark when they never arrived to fit it and now we are just being ignored. Beware they will not follow up any promises. Other companies supply the monitor in the price and an I booster as well but we did not get either for nearly £9,000. we were told we could be compensated along with having the monitor fitted but as you can guess they never have arrived and ALL communication has been ignored. Even letters to the managing director are ignored. They should be reported for their disgusting service. All they are interested in is taking the money and nothing else. They even got that wrong and thought it was a joke. They have NO scruples!!!

We have had our panels installed for just over a year. We wanted to wait to write our review as to give accurate judgement on the system. We are over the moon! We have saved and earnt more than expected! In fact nearly £300 extra! We couldn't be happier! Thanks guys!

This lot will tell you it's free - self funding - it's not they are lying! The finance they will arrange will cost you 10% APR which is a rip-off! These panels will take over 20 years to get all your money back if ever at all. Best to do lots of internet research and go with the best out of 3 or 4 quotes I wished I had as could have saved £4-5,000.