Customer service kills this products potential

We've used aspdotnetstorefront since its beginning, back when they were a start-up. It has always been buggy and not as "simple" to use as they claim. If and when you get it up and running its mostly fine. Though it has it's share of bugs that the dev team has never quite been able squash from its first versions. The real proble is support. They do not support their product. A previous reviewer mentioned you can't breathe their name without cash in hand, and thats 100% true. Even if you do run it "out of the box". We were even told that since we've upgraded it's not out of the box anymore and therefore not supported and again, bust out the cash for some time with a dev. We have gotten comfortable and reluctant to start over with another cart, but we finally decided it had to be done. This company doesn't get better with time, it gets worse, and much more expensive. The longer we wait to move on, the more painful it will be. Oh and whatever you do, do NOT let them host your store. You need to be able to get support from hosting. When their server crashes, don't think it's coming back online soon. They run their hosting like its a garage based data center. Avoid avoid avoid this company