Awful customer service in their Leeds outlet

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Moda In Pelle
★★☆☆☆
1.8
From 38 reviews
18.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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Toop66's review of Moda In Pelle

“Awful customer service in their Leeds outlet”

★☆☆☆☆

written by Toop66 on 07/12/2014

I returned a pair of boots to the store for the second time, the deputy assistant who dealt with my query looked down on me and you could see she was very reluctant to refund me. She said suppose you had better give her the money back then. I then phoned the customer services department, who informed me that the branch manager would get in touch with me within 5 days, this did not happen so I called the store and the branch manager did not apologise for the way her assistant had treated me and to be quite honest her attitude was no better than her assistant. I have spent so much money I their chain of stores, but never ever again. Disgusting customer service. Do not entertain this company if you want good customer service.

  • Leeds Victoria quarter

    Branch Visited

  • boots

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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Modainpelle's Response to Toop66's Review

Written on: 16/01/2015

Hi there, our sincerest apologies that you have had a bad experience in one of our stores, we pride ourselves on excellent customer service and we are very sorry you feel like you have not received this. I understand you have spoken to our Customer Services team before but if you would to call or email us with your contact details we would like to see how we can help and address the issue that you had in store. You can call our Customer Services team. Thanks you, Moda in Pelle.

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