cannot refund sale items

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Moda In Pelle
★★☆☆☆
1.8
18.0% of users recommend this
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Guest's review of Moda In Pelle

“cannot refund sale items”

★☆☆☆☆

written by on 03/01/2013

I recently bought a pair of heels from moda in pelle from the sale £100 reduced to £70. I had always thought this was a nice shop as the shoes are always quite expensive and appear some what glamorous. However when I got these shoes home and took them out the box the gems which were stuck on the heels had started falling of from just sitting in the box and everytime I gently touched the shoes they would proceed to fall apart. I decided to not wear them as it was a lot of money to spend if the gems were going to keep falling off. I took them back to the store within the 7 days refund period to be told that they will not refund sale items only exchange or credit note. I was furious as I was not told this on purchase of sale and the sales manager claims that it is up to them as individual whether they tell the customers this or not. My attention was drawn to the small print explaining this on the reciept, however as i argued with the sales manager you do not recieve your reciept until the purchase is made to which it is then too late. If i had been aware of this policy i would not have made the putchase. I think this is shocking customer service and I will be writting to the company to stress my disatisfaction with their products, refund policy and customer care.

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Justce6's Comment

Written on: 20/11/2015

you should have a refund by law if faulty and not fit for purpose sale or no sale

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