staff not interested in the details.

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LK Bennett
★★☆☆☆
1.5
18.0% of users recommend this
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lowexpectations's review of LK Bennett

“staff not interested in the details.”

★☆☆☆☆

written by lowexpectations on 20/03/2013

I wanted to purchase a trench coat (£245)I checked on line but really didn't want to wait for a delivery so called the Edinburgh store. I specifically asked for the light cream in size 14. The assistant said that they had both the light cream and 'trench' colour but there really wasn't much difference between the colour. I again said that I wanted the light cream and asked her to put it aside & my husband would collect. Well when I got it home - it wasn't light cream!! Called them & apparently they didn't have it in stock!

Why lie & tell me you do when obviously you were trying to just sell the jacket - it is nothing like light cream! No wonder the high street is dying when you have sales staff trying to fob you off to make a sale. A wasted trip & now I'm unable to order online either. If she had just been honest I could of ordered & had it sent elsewhere rather than no having nothing.

  • edinburgh

    Branch Visited

  • Trench coat £245

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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