All customer service need training or re-training. Rubbish

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Jones Bootmaker
★★☆☆☆
2.5
From 48 reviews
33.0% of users recommend this

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EsmeraldaCannon145's review of Jones Bootmaker

“All customer service need training or re-training. Rubbish”

★☆☆☆☆

written by EsmeraldaCannon145 on 14/01/2015

Paid for a pair of shoes at a Bath, Southgate branch with the intention of going back to pick them up. Couldn't tell when as live in Cornwall & work 3 days a week at Oxford. Post Xmas, I wouldn't be going back that way & phoned to see if the branch would either transfer to a Truro branch or post to my home (at my expense). Response was atrocious. No, no couldn't do anything. 'You can have a refund, but you have to come into the branch. There's clever look you? Phoned main CS (just as bad) no forward thinking or suggestions at all. Won't be going in there again or recommending. In fact, I would avoid at all costs. No CS skills, no training, that's obvious. AVOID

  • sOUTHGATE, BATH

    Branch Visited

  • SHOES, £99

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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