No refunds - really?!

Johnsons is a small chain of about 6 or 7 shoe shops in South West London. Their range of shoes is good and their prices are OK (often not as cheap as online, but most physical shops aren't)

The issue I have with them is that they have a dreadful returns policy.

I don't understand why shops that are competing with online and other retailers decide to alienate customers by having poor returns policies. For example, if you buy a product in the sale they have a policy that you're absolutely not allowed to bring the shoes back for a refund.

I find this incredible in this day and age and for this reason I will never shop at Johnsons again and would recommend that others also avoid them if they want a 'modern' returns policy that the majority of other decent retailers have.

It's a real shame as I prefer to support local businesses, but they are just way out of kilter with what consumers want.

Sorry for the pun, but I'm voting with my feet....