No refunds - really?!

Click here if this is your business
1.7 / 5
From 9 reviews
22% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

glenc's review of Johnson's Shoes


“No refunds - really?!”

Written on: 16/01/2014 by glenc (312 reviews written)

Johnsons is a small chain of about 6 or 7 shoe shops in South West London. Their range of shoes is good and their prices are OK (often not as cheap as online, but most physical shops aren't)

The issue I have with them is that they have a dreadful returns policy.

I don't understand why shops that are competing with online and other retailers decide to alienate customers by having poor returns policies. For example, if you buy a product in the sale they have a policy that you're absolutely not allowed to bring the shoes back for a refund.

I find this incredible in this day and age and for this reason I will never shop at Johnsons again and would recommend that others also avoid them if they want a 'modern' returns policy that the majority of other decent retailers have.

It's a real shame as I prefer to support local businesses, but they are just way out of kilter with what consumers want.

Sorry for the pun, but I'm voting with my feet....

  • Twickenham

    Branch Visited

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0