They take your money then disappear. Paid £150 for the service of 2 of my machines, they don't respond to my emails nor answer the telephone.

I bought my Janome and 15 year service (£70) in 2018 from British Sewing Centre. I Have had one service which was a performance. Just tried to contact them for a second service, both telephone numbers no answer. Web page unavailable. Just found loads of people having the same problem.

I ordered my machine in May and paid in full. The day after I had an email saying the machine I ordered wasn't in stock but they were expecting a delivery in June. By the end of June I still had not received my machine and when I tried to contact them got no replies to my emails and the telephone number is unobtainable

I am still waiting (in vain I know)for a response to my incomplete and faulty order from March 2019. Maybe the BBC could do an item on them! I have reported them to Trading Standards and currently making an application through my credit card company. I also believe my machine not to be the Bernina I ordered, but, indeed a cheap copy made in China. There has to be somewhere in the system where people such as this can be detained and locked up, away from doing more harm to innocent people. Come on to those in power, let's create new laws to safeguard all these innocent people listed in this review and other such reviews - deal with this greed.

This company are awful. Bought a cover stitch machine which is virtually useless. No response from customer service. DO NOT BUY FROM THEM.

I bought a Janome which kept shredding all my threads. Eventually company offered to change it. A Viking arrived with which I have been very pleased. I paid 199.00 for a 15-year Service agreement and returned the Viking for service early this year. Box was returned with outer having bottom and one side cut away - no longer usable. Also a spool part missing. Phoned and e-mailed to ask for missing part replacement and new outer box to allow me to return machine again in future. No reply for 2 months. Tried to phone and e-mail again - no response. Sent Recorded delivery letter to Borehamwood asking for return of part of 199.00 . Royal Mail advises they tried to deliver - but no-one there! Have they gone belly-up - or have they moved again and trading under a different name???

Do no touch this company. dlc distribution. britishsewingdiscount in fact just don't buy a machine online. action fraud are on my case.

I purchased a Cooper Pro machine from this company in 2014. Very happy with service at that point. Arranged to have it serviced in July 2016. Machine collected and returned. Took out extended service contract then. ( First service free) Now unable to get the benefit of this warranty. I’m cross but at least I have my machine unlike some others though need to pay for servicing locally. This kind of dealing with people needs to be stopped. I too continue to get emails about the extended warranty. Don’t be duped!

In May I spoke to one person and the other team about upgrading my embroidery machine, I explained how it was going to be used solely for my daughters charity to raise money for her and all the other kids to get together for a fun weekend, seeing as this company are such a charitable company apparently!!! They talked the talk and I purchased a brother NV800e, was so happy to he able to do larger scale things and the outcome would be brilliant for all the kids.... after giving 999 over the next day they disappeared and I was left with no machine, a debt and no way of raising funds for the charity! So BSC thank you so much for ruining so many lives by being greedy yet again! Disgusting behaviour and will continue to let people know what you have done for every new business you set up!!! Even to say we will give free threads as a donation ! Disgusting!!

I sent a sewing machine (which I purchased from this company without problems 3 years ago) to BSC for servicing. When I tried to progress the matter their website address redirects to a domain holding site, their phone number is 'not recognised and emails just bounce. I have done a bit of research and find that their company registration is identical to FLC Distributors which still shows as an active company. With a fair few other trading names. I have now sent a report to Action Fraud .... and I reccommend everyone does the same. There is something dodgy ocurring and the more people that report their issues then the more chance there is of authorities getting involved.

I ordered this machine in May for delivery early June. On trying to contact them to delay delivery I realised that the site was down, inaccessible on phone & their trading address is up for sale or rent! Contacted my bank immediately as I had paid by credit card - luckily!! Shoddy practice to take orders knowing they will not be honoured.

Do not use this company they take your money but do not supply any goods then when you try to get in touch with them it is impossible

I have ordered and paid for a machine tand hey said it would be delivered this week. They have taken my money but now the website and their facebook page are down and their emails keep bouncing back and I can not get hold of them, I suggest you contact trading standards as I have done as I am unable to reach them.

I would have liked to know that this company is much better at selling than delivering after sales service! After buying my machine from them, 18 months ago, which was quick and easy, I purchased a 15 year service plan at a cost of £99. In spite of that, they still send an email to offer me a 15 year service plan at least once a month, every month. But the phone number at the bottom of said emails is not accepting calls at the moment whenever we dial it. No one answers email questions. I did have an automated response to one email asking if I still required a response (!) but no response to my reply to that! Infuriating and frustrating, and a terrible waste of time and energy. I believe that this company is in breach of contract and therefore I am within my statutory rights to demand a full refund.

 I ordered my sewing machine 3 months ago and I still did not receive it. No one answers my emails or is available to talk. The online chat is not helpful and I cannot get an answer from anywhere. I see that I am not the only one in this situation with the money taken and machine not delivered. I am starting to think this is a scheme to take people's money. The website stopped working so... DO NOT RECOMMEND!

We placed a large order (thousands of pounds) four weeks ago. We've been chasing the delivery for over two weeks and keep getting fobbed off. Now the website is down, the phone line is dead and the email address is bouncing. Watch out for a phoenix company in the future, I think they have a pattern of doing this.

I ordered an overlocker more than 3 weeks ago, it still has not arrived, it was said to be delivered within up to 10 days when I ordered. I sent various mails because the customer service number did not ever lead to a person when I tried. I put that to the times of day, and sent an email instead, a week later I got the reply they assumed my issue was solved and they were deleting my enquiry unless I confirm I still have an issue. It went on like that, never a person to speak to. Just tried again in the middle of their customer service hours. Only answering machine! With text to please send them mails (which never get replies!) Tried to find alternative number but: website is down "for maintenance"! Same yesterday! Tried to ring sales number now instead of customer service and there was also only an automated message to use the online chat! Absolutely horrendous! Nobody available!

Do not buy! Simple - do not buy! you want story - contact me! This absolute shame on a bussines! How people do this! They should be in a court! UK - should not aloud companies like this work! people should be jailed for this!

I ordered a sewing machine on April 1st, a showroom model which the website stated would take 'up to 14 days' for delivery. On April 16th I rang them as it hadn't arrived and was told it would be despatched 'tomorrow'. Two weeks later I had heard nothing so tried to contact them again, only to get a recorded message saying to email them. I did this and 2 or 3 days later got an email asking if I 'still wanted my query to be resolved'!!! Which felt like stalling tactics. To make matters worse, I had set up payment through installments to a 3rd party credit agency. They took 2 payments from me whilst I was waiting for the machine. I eventually managed to speak to the BSS customer service by pretending I wanted to BUY a new machine (the only way they answer the phone). I said I wanted a refund & he said 'are you sure? It's due to be despatched this week...' which I didn't believe for 1 second. He said they would inform the credit agency it had been cancelled (they wouldn't stop payments without proof). Two weeks later they still hadn't bothered to let the credit agency know, and the agency had to chase it up for me (in contrast they were very helpful). No apologies from the Sewing Centre either. Awful, stressful experience, PLEASE AVOID!!! I suspect they advertise machines which they don't actually have & then try to find one later.

Ordered a Brother overlooking machine on 14th April, still haven't received it yet, was told 5-7 days for delivery, it is impossible to speak to anyone directly about concerns, I gave now been given a third delivery date via the online chat so we'll see. The money was taken straight away, normally companies don't take any money until the item is dispatched, very concerned now, I've never had an experience like this when ordering online.