British Sewing Centre Reviews - www.britishsewingcentre.co.uk

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★★☆☆☆
2 / 5
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Media Gallery for British Sewing Centre - www.britishsewingcentre.co.uk

British Sewing Centre - www.britishsewingcentre.co.uk

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Latest Reviews

★☆☆☆☆

“Item never arrived!”

Written on: 11/12/2017 by lucybutcher (1 review written)

Ordered a sewing machine in the Black Friday sales which was supposed to be delivered in 3-5 days, it has now been two weeks and the company hasn’t replied to my emails or calls or on the live chat! I’ve now had to open a dispute with PayPal it’s disgusting customer service… Read Full Review

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★☆☆☆☆

“Terrible! Do not buy from them”

Written on: 21/11/2017 by Sarahiu322 (1 review written)

Bought a machine for £300 never worked properly, been trying to get them to take back to fix and its one thing after another, I've rang, emailed, they sent a form and I had to cut and paste into document as was just send as message, very unprofessional I rang again as no reply to emails and was told service department very busy, I bloody bet! So keep cutting me off and funny the sales department answers straight away. To conclude I don't think I'll get my money back or my machine fixed. I… Read Full Review

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Suziemour's Comment

Written on: 30/11/2017

I wish I'd read this before I ordered an overlocker from them on Black Friday! Payment has been taken out, I was told it would be delivered 3 days later but not having received any notification from whichever courier they chose to use (as stated on their website) I tried to contact them to see what was happening. No answer to my phone calls, no reply to contact via their website and none from the email address they gave via answer machine when I phoned. It's only been one day but a lack of response of any kind is very worrying. Having read your review, I'm even more worried. I can understand they've been inundated by Black Friday orders but to be honest, the machine I ordered can be found anywhere at the price they charged, without any claim to Black Friday deals.

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★☆☆☆☆

“Rude rude rude”

Written on: 20/11/2017 by Keylah445 (1 review written)

I purchased a sewing machine on Friday which said in stock. I had to work Monday so waschecking if delivery would be Monday. I went on live chat to the person I dealt with, I asked if delivery was today, the reply was can’t help, I enquiredeven if I give you my order number the response was 4000 machines ordered so no. Well I was a little disgruntled at this so said I could see they didn’t want to help. With this I received a phone call from a man who opened the call by giving me loads of… Read Full Review

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★☆☆☆☆

“Dreadful lack of service”

Written on: 11/11/2017 by magw (1 review written)

This is a dreadful company! Tried to compare 2 different brands of sewing machine - bothered by on line chat agent on both occasions just posting discounts and telling me there was only 1 left! best price in UK etc etc. I do not appreciate being hassled when spending over £1000. Went to local independant shop - yes product was £200 more but they offer good after sales support and actual lessons if you need them on your machine. Use a local independant retailer who know what they are doing… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 11/11/2017 by Logan402 (1 review written)

I have never spoken to a company where I was trying to spend money, and they were so rude! I was enquiring about a certain sewing machine and was called back by a sales rep who sounded so disinterested and bored. When I complained on a online chat the sales manager rang me back. He started by saying the price I was given was wrong but if I bought it there and then he would honour it. When I said I would like to think about it he laughed and put the phone down! He then sent me an online… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“WORST COMPANY EVER!!!”

Written on: 10/11/2017 by 480Hanley (1 review written)

Don’t buy anything from here, unless you want the run around!!! Do not buy the extended guarantee!!! It took six months to have my machine picked up for repairs after so many calls and emails, they just pass you over to the repair company which is a 3rd person and they are completely useless, 8 months in I still don’t have my machine back !!!!! Honestly think twice!!!… Read Full Review

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★☆☆☆☆

“Rude Rude Rude”

Written on: 08/11/2017 by Anca02 (1 review written)

Don’t buy from this company.Don’t make them a favour,they don’t deserve.The worst customer service ever.Rude Rude Rude!!!!!!!… Read Full Review

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★☆☆☆☆

“Rude "Customer Service"”

Written on: 04/11/2017 by Martha50 (1 review written)

I arrived at this site as I was looking for a new sewing machine. The model I was interested in gave a price and said it was in stock, but also said that it was for delivery in two month's time. I asked the online chat about this but after waiting for over five minutes telephoned the 0800 customer services number. The gentleman I spoke to told me very abruptly that the item was out of stock and could be pre-ordered - surely if it was labelled as out of stock and only available for pre-order… Read Full Review

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★★★★★

“Sewing macine purchase and subsequent service”

Written on: 03/11/2017 by Moe56 (1 review written)

Super service purchased machine Necchi pverlocker from here. Subsequently required service blades misaligned. returned machine for service. British Sewing machines repaired no quibble and sent back machine 10 days later. Thankyou. Machine returned from Northern Ireland, Couldn,t have been more helpful, Many thanks… Read Full Review

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Ydiv's Response to Moe56's Review

Written on: 21/11/2017

Jes I got the opposite from them, I'm amazed, what's your secret!

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★☆☆☆☆

“Very bad customer service”

Written on: 22/09/2017 by NessFrog (1 review written)

I bought a Janome Memory Craft 6600. A message come up that says "Stop for Safety Purposes" Contacted BSC but was told the service department wasn't open because they were moving. Phoned back the next week and was told the machine could not be picked up because the service department was on holiday until the 29 August. When I remonstrated about all the engineers being of at the same time the operator was very rude. I was going to be on holiday then so I left it and contacted them when I… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Awful customer service, warranty is worth nothing”

Written on: 13/09/2017 by Sophie431 (1 review written)

Awful, awful service. Unreasonable treatment. The machine itself is nice but I'm on my own with it from now on, using an independent mechanic for maintenance. I had to chase my free gift down TWICE to have it sent to me. Emails do not get replied to. Customer service team have no knowledge on sewing machines, and different people have told me different things… Read Full Review

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★☆☆☆☆

“dont buy their service plan”

Written on: 23/08/2017 by TaylorRamos (1 review written)

i have tried to get in touch with this company to pick my machine up for the service that i paid up front for i left my machine in my enclosed porch for three days waiting for dpd to pick it up i am still waiting. i have emailed the sewing centre waiting in vain for someone to get back to me.rubbish company reccomend people not to use them… Read Full Review

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★☆☆☆☆

“No Help Whatsoever”

Written on: 11/08/2017

Recently tried to buy a sewing machine and went on live chat for some advice. As I had not purchased a machine for many years I wanted to make sure I was buying one with a threader, thread cutter and light. As others have said in their reviews, I got one word answers to my questions and then the chat was ended abruptly. A few days later I tried again and exactly the same thing happened. I still wanted to know which machine fitted my requirements and was given the name of one machine with… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“VERY VERY RUDE”

Written on: 09/08/2017 by McCartyse378 (1 review written)

I ORDERED A JANOME MACHINE AND SELECTED A 12 MONTH INSTALMENT OPTION.I DID FEEL COMFORTABLE ABOUT GIVING OVER MY CARD DETAILS HAS THEY ASKED ME TO SET A PASSWORD OVER THE PHONE. SO I PHONED CUSTOMER SERVICES TO TALK IT THROUGH AND THEY WERE VERY RUDE AND TOLD ME NEVER TO ORDER FROM THEM EVER AGAIN . I MEAN WHAT'S THAT ALL ABOUT !!!!!!!!!!!!!!!!!… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Poor customer service”

Written on: 06/08/2017 by Zackary62 (1 review written)

Very unhelpful, and abrupt… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 22/07/2017 by ColtonHarris-Alt261 (1 review written)

I wish I had read the reviews of this company before trying to purchase a sewing machine from this company. They are a nightmare to deal with. They sent the wrong machine. I sent it back. They asked for proof that the machine had been delivered to them even tho I had enclosed the return details in the form in the box. Fortunately I had the package tracked and sent a screen shot of the details. So glad I got my money back and would stay clear of the British Sewing Centre… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 22/07/2017 by vicksean (1 review written)

Started looking at the website last weekend to purchase my first sewing machine. Some great deals and was particularly taken by the 10 year guarantee and yearly service on the machine I wanted. The site also showed that there were offers on with free gifts on certain machines. Used the live chat to talk to a member of staff to ask some more questions. The lady gave short mostly 2 word answers without answering my questions and then ended the chat abruptly. I have since sent two emails… Read Full Review

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★★★★★

“Smooth and pleasant transaction”

Written on: 13/07/2017 by TrevonO'Donnell7 (1 review written)

I ordered my machine online on Monday night with the interest free credit option. Spoke to the credit company on Tuesday morning to finalise the details and my machine arrived via parcel force on the Wednesday! I seriously cannot fault the service - I knew exactly what I wanted and it was at a very competitive price and the interest free option was a bonus! It was only after receiving the machine I read the reviews on the company (silly I know) but in this instance my expectations were… Read Full Review

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★★★★★

“Fantastic buying experience!”

Written on: 13/07/2017 by jackiecox (1 review written)

I purchased my new sewing machine at 8.15pm on Monday evening. And then i found this review site and have to say i felt ill to my stomach with worry about my purchase. But boy was i wrong to feel that way! I had chosen to buy over the 0% interest free option. Received a call on Tuesday morning and in less than 10 minutes i had been accepted for the credit and my order was confirmed. When i got home Wednesday my machine was waiting for me! I spent all Wednesday evening sewing on my new… Read Full Review

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★☆☆☆☆

“Service / aftercare non existent ”

Written on: 19/06/2017 by IvyRed (1 review written)

I truly wish I had not purchased my machine from this company. I have been told different things by different sales people since making my purchase. The original salesman said servicing was done in Bradford, earlier this year was told only done in London, service department closed until 3rd week in May, service department not available due to Manchester Bombing (!?!?!?), service department not available till next week and so on. The automated message only gives an email address with assurance… Read Full Review

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