Rude "Customer Service"

I arrived at this site as I was looking for a new sewing machine. The model I was interested in gave a price and said it was in stock, but also said that it was for delivery in two month's time. I asked the online chat about this but after waiting for over five minutes telephoned the 0800 customer services number.

The gentleman I spoke to told me very abruptly that the item was out of stock and could be pre-ordered - surely if it was labelled as out of stock and only available for pre-order that would have saved me from making the phone call?

I then mentioned that I was waiting for a Live Chat conversation and he very sarcastically asked if I knew how many people were on line.... when I said that I did not, he said it was over 800...

I thanked him and hung up. THEN the Live Chat conversation went as follows-


*****
Hi, I have extra discount codes available to use today at checkout!

Is there any brand or model you're looking at?
Visitor
Hi I am looking at the singer 4423 heavy duty machine. I am confused as your website says it is in stock but also says delivery Jan 2018????
Read
*****
Not nice
You were about to get a discount
Never mind
***** has closed the chat.

I can only say that this is the rudest Customer Service Department that I have ever come across and I shall certainly NOT be spending my money with this company.