written by angrysewer on 13/01/2017
I ordered a Singer 4411 sewing machine from this company on 3rd Jan 2017 ten days later I am still waiting , even though they said next day delivery on their website and on my confirmation, and when I enquired on the enquiry pop up box she said if you order by 1pm it's next day delivery. The first time I contacted them they said, 'Oh well its been Christmas and everything has been delayed' it will be on its way out shortly. Nothing happened. I enquired again asking to be put through to Manager. I was told 'Mr Isow will ring you back' Mr Isow I said 'is that a joke?' Well Mr Isow did ring me, the MD of the company. It was a very strange conversation about 'where was I when he needed a girlfriend' very unprofessional. He promised the machine was on its way by the end of this week. Its now Friday 13th and no sign or delivery info. I contacted them on their pop up window again today. The lady was very abrupt, she said they were closed due to bad weather and there were only two people in the office and hung up. This company is a joke DO NOT BUY FROM THEM. Now I will have to fight to get my refund I am sure, I have bought another same model from Amazon prime guaranteed delivered tomorrow. Should have done that in the first place. I AM FURIOUS!!!
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