waste of time

Unable to access account, even with new access code. Help line number took about 15 minutes in total to get through (all 'press number' options) before I actually spoke with someone - who was unable to help as the system was down.

Don't put your money in this 'Bank'. Accessing is far too difficult - you would think it is their money and not yours. Once their system is up and running again I will be transferring all my funds out to a proper bank.

I would never have opened this account if I had known about these difficulties - be warned.