Expedition Kit Hire www.expeditionkithire.co.uk Reviews
?
Ask our helpful community of experts about this product or company
Expedition Kit Hire www.expeditionkithire.co.uk - Ask a question now
Expedition Kit Hire www.expeditionkithire.co.uk - Ask a question now
Refine your search
“Not bad until it came to getting my deposit back...”
★★☆☆☆
written by RynJ on 28/09/2015
I did the Three Peaks Challenge last weekend and the end of one of the rented poles dropped off on the way up the first peak. Aside from not being able to use the poles for the rest of the challenge and having to borrow a pair from someone else, £60 was taken from my deposit. Would not use again.
Was this review helpful?
0
0
“Not great”
★☆☆☆☆
written by Bradley146 on 04/04/2014
Great kit but I returned the kit on a Sunday - obviously no post goes on a Sunday so I got charged for late return - I know it's business but give me a break - I paid a lot for the rental - harsh!
Adamsab's Response to Bradley146's Review
Written on: 30/01/2015
We use collectplus for returns which are open 7 days per week and use petrol garages and corner shops all of which are open 7 days per week until about 11pm, this is for the convenience of our customers who may be in work Mon-Fri. Also I don't know of a delivery company that isn't doing Sunday delivery anymore. Our delivery instructions are clearly on our website.
Reply to this comment
Adamsab's Response to Bradley146's Review
Written on: 07/08/2015
We use a 7 days per week returns service to make it easier for our clients to return the kit at weekends when hey are most likely to be off work. The end date of all rental agreements is clearly stated at the top of your rental agreement. As a business we cannot function with unpredictable late returns which is why we have to implement late fees to prompt customer to return the kit on time.
Reply to this comment
Was this review helpful?
0
0
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Thanks for asking a question.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
overview
Latest items in Rock Climbing Equipment
-
Expedition Kit Hire www.expeditionkithire.co.uk
Date added: 2nd May 2012
-
Mammut Passion 10mm x 60m
Date added: 21st April 2009
-
Red Chili Chalk Bag
Date added: 21st December 2008
-
Cassin Stunt Rock Climbing Helmet
Date added: 2nd December 2008
-
DMM Bug Belay
Date added: 28th November 2008
Latest items in Rock Climbing Equipment
See Also...
-
Jeff Somers The Digital Plague
1 reviews
Adamsab's Response to RynJ's Review
Written on: 12/10/2015
This was your first feedback email (see below); before you found out you would be charged for not sending back part of the walking poles.
Clearly as a business we need to replace items customers do not return. This was the set price to replace them. However, once you found out you would be charged you threatened us with leaving negative feedback on social media to try and waive the fee. Might I point out you also didn't mention any missing poles or problems in your initial feedback email. I think you should look a yourself not others to blame; when it was clearly your fault that the pole section was lost. Whilst it was an accident, we cannot waive this cost and you should own up to this and accept it like an adult.
"Hi,
Thanks very much for the equipment for the Three Peaks Challenge. It was perfect! Just to let you know I posted it all back to you this morning.
Kind regards"
Regards