GB Liners - www.gbliners.com

I have no complaints about the removal or delivery services - we had two speedy, efficient and friendly teams. However, after 13 months in storage, a very heavy oak table top, which was stored vertically at an angle (against my express wishes), warped and the metal base rusted. Rust is excluded from GB Liner's policy and the company will not agree that the table top was store incorrectly. Rather, it has suggested that the table must have been damp when it went into store and the drying out process caused the warping and rust. So, now I have no choice but to replace my dining table and seek legal redress for a reasonable contribution!

Meanwhile, I am shocked to be advised that, despite many questions on the subject, GB Liners did not insure my goods while they were in storage, so there is no third party to whom I can appeal/claim - the company marks its own homework. Almost £15k spend on removals/storage, but no acceptance of liability for the ONE thing that went wrong - imagine the potential cost to me if there had been other issues!?

Moreover, having requested a deadlock letter from the company Director, the response I received was "Like most of the rest of the nation I'm taking a break between Christmas and New Year and while I may not be able to resist temptation in form of food, drink or reading emails I dont plan to reply to any/many until 4th January." So, I'll try to enjoy Christmas and New Year too...at my damaged dining table...wishing I hadn't bothered to pay an additional £64.81 to extend my claim limit time to 28 days, as highlighting the rust issue on the day I received my dining table and highlighting the bowing a few days later, did not make any difference whatsoever.

Avoid this company! They seem very professional and give you the whole presentation and talk saying they’re the best, they have integrity etc. Don’t get taken in. They damaged our instrument and then said it wasn’t their fault. It must’ve been like that before. We were backwards and forwards several times, but despite reassuring us that they have cover for any damage they wriggled their way out. Do not trust them at all and find yourself a better removal company. Very disappointing considering how well the initial sales pitch came across.

I used GB Liners to move between the UK and Vancouver, Canada. On the way out in 2017 the price was high, but the service was good. My items were taken care of, they were packaged intelligently and securely and there were a minimal, minor number of acceptable breakages on arrival. However, on the return in 2019 things were very different.

The price was extortionate. About 80% the cost of 2017 for half the volume, even though the items accounted for around 60% the volume paid for. The partner GB Liners selected to collect and package my items were amateur at best. They sent a single agent, with a bad back to collect my items. He couldn't do any lifting, so I had to do all of it. He had no boxes or bags with him, so took many of my items, including a bicycle completely unprotected and rattling around inside the back of an otherwise empty truck.

Upon arrival GB Liners also sent a single agent to drop things off. Again, I felt obliged to assist this struggling employee. I realised that many of my boxes and bags had been repacked. Many small items were missing and from the number of breakages it was clear that my boxes had been thrown around with disregard. The worst part was finding the bicycle had been cocooned in bubble wrap along with an additional set of free-moving bicycle wheels. Repeated and sustained vibration and collision between the bike and the wheels caused significant damage to the bicycle. Despite paying the premium for insurance, I found this out after the measly 7 day limit GB Liners had given for me to make a claim. As a result, they refused to honour my claim or even treat my complaint with even the faintest hint of regret.

In summary, I paid premium prices to have a bunch of items taken from me, a bunch of others broken beyond repair, and to be treated with disregard and disrespect by the people I entrusted to take care of them. Either the company has changed since 2017, or there are massive differences in how it is operated between regional offices.

AVOID AVOID AND AVOID this arrogant and ignorant company I never had to deal with a buisness that does care that little about their customers and is arrogant thinking they are the best and only company can do removals. How wrong they are. We moved multiple times across Europe ourself and our staff. After reading the reviews I thought I try them as our usual company we use is fully booked for the period we require the move of two housholds. I requested a quote for one of them and my first call with a agent from gb liners was so unprofessional and rude I decided to email the office directly raising my concern about it and the only response was saying more less well go with a other company if you don't like my staff instead of calling me and have a chat about it and discuss my quote. I replied again saying that this response reflects the customer service from the first call and I will look for another company that cares more about their customer than gb liners. The respond was :

I doubt it, but you clearly know best.

Managing Director | GB Liners Ltd

If you don't care about customer service and want to be contacted by rude unprofessional arrogant company that you want to give your money for a service they offer GB liners is the best company to go with. However if you don't want to be treated like a child and care about customer service and professional staff moving your good don't use them.

First impression when the person I dealt with called to give us a quotation was we were dealing with an extremely professional and organised company.

We found the office staff friendly and efficient.

Moving day came and as soon as we met the lads we realised we were in very capable hands.

An excellent service from start to finish and very competitively priced, I can't praise them enough and certainly recommend them.

I recently used GB Liners for the second time in 5 years for another long distance house move. I got quotes from other similar companies and GB were still the most competitively priced offering the most service.

Pleasure to deal with from the very start at quotation, through to the removals gents who were professional but friendly and provided such a trouble free experience.

Look no further than GB liners if you are looking at removals.

Such a friendly group of people. Everyone was helpful including office staff and removal lads. I moved from East Sussex to Wales, the service provided was excellent. The cost was very competitive. Unfortunately one item was damaged but there was no trouble in replacing it. I would highly recommend this firm if you are looking to move.

Moving from a largish house to a small house was quite daunting. I can highly recommend GBLiners. All their staff were extremely polite and helpful and the timings for my four day move worked exactly as they predicted.

I cannot fault anything, all my possessions were beautifully packed and labelled which made unpacking so much easier for me.

Moving house can be traumatic but with the help from all the men made the whole experience less painful.

I can highly recommend GBLiners, they were excellent in every way from the first moment I contacted them.

Arrived on time, good attitude - staff were considerate, polite, helpful. They took good care of our stuff. And the price was very reasonable. I would definitely use them again.

We had not moved for 25 years so we were completely dependent on our removal company. GB Liners looked after us as though we were family. Nothing was too much trouble and they were patient and kindly. The property we were moving in to was not empty when we arrived but the staff from G B waited patiently

And unloaded us in quick time, and with good humour.

I would not hesitate to recomend them.m