GB Liners Reviews - www.gbliners.com

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Latest Reviews

★★★★★

“It was the Best!”

Written on: 06/12/2017 by emmakenworthy (1 review written)

The removal men packed every object in our house with really consistent care. They were very attentive in noticing what items we wanted to leave for the people moving into our house; and they packed things the way we wanted and labelled boxes clearly. The packing was finished and everything carefully loaded into the van before the end of the day, which meant I could go round the house doing a last clean before it got too late. The next day - it was a 200 mile move - they arrived at midday, and… Read Full Review

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★★★★★

“FROM MUCH EXPERIENCE GB LINERS ARE THE BEST”

Written on: 05/12/2017 by LaytonDelaney (1 review written)

Have just completed a major downxsizing move after 47 years happily accumulating a huge amount of bags and baggage most of which we brought with us to our much smaller brand new home. We now look like an overstocked antique shop but wll get there one day. We have done many moves, all within UK and have tried several reputable removal companies. None of the earlier moves were conducted in a more careful and considerate way than those carried out by GB Liners, with this most recent by far the… Read Full Review

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★★★★★

“REMOVAL EXCELLENCE”

Written on: 04/12/2017

From my initial enquiry, to the move assessment, followed by the administration work and actual move, the service I received was quite outstanding. The friendly, efficient and organised service made my move easy and painless! Well done and sincere thanks to all concerned at the Cirencester branch!… Read Full Review

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★★★★★

“A cross-country move done well”

Written on: 30/11/2017

We used GB Liners to store all our effects while we completed a lengthy sale process and purchase to move from Hereford to Norfolk, and then to move all the effects on completion of the purchase. Both crews for removal and return,and the office staff, were efficient, helpful and polite. There were no problems, no breakages and everything was on time and done well. We fully recommend GB Liners for both storage and removal. They might not be the cheapest, but they are worth the price. No… Read Full Review

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★★★★★

“First class service.”

Written on: 20/11/2017 by bigponorris (1 review written)

We were extremely pleased with the professional service offered by GB Liners. Moving can be stressful enough but with GB Liners taking care of every small detail I think they certainly do deserve top marks… Read Full Review

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★★☆☆☆

“Goods missing and jewellery stolen”

Written on: 18/11/2017

My move was sudden and unusual. The manger who dealt with my booking was wonderful..no complaints there. However on receipt of my goods that had been repacked at one depot and then transferred to another depot to add to a shared/part load it was unfortunate to find that suitcases into which I had packed my clothes and some costume jewellery and unfortunately three precious rings had been rifled through the jewellery had been stolen.....they left the empty ring boxes the clothes were thrown into… Read Full Review

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Rbartup's Comment

Written on: 23/11/2017

We are sorry that this customer has had cause to complain. As she says the move was sudden as she was leaving her partner and we collected the goods from a horse box where she had left them. We knew they would not be packed for international transport and agreed to repack them back at the depot. The repacking was carried out by a man who has been with us for 28 years and in whom we have total confidence. After that the goods were transported in our vans, with our staff to her new home abroad. We think its stretching the possibilities to think that the delivery crew would have had the knowledge to search through the goods looking for rings (or anything else of value) and then to take them. It also assumes that both members of the delivery crew are criminals because its probably impossible for one man to carry out a search for valuables without his colleague being aware..
We do take these allegations seriously but its difficult to think that there may not be some other explanation, other than an allegation of theft.

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★★★★★

“Excellent service provided at an extremely competitive...”

Written on: 30/10/2017 by Gianderson (1 review written)

We received a few quotes when looking for a removal company and GB Liners were the cheapest of all. We were also most impressed by how they described how the work would be done and they came across as very professional. On the day of the move, they arrived on time and after a quick briefing, got on with the job. They managed to load their vans, travel to the new house and fully unload all within 4 hours which was fantastic as it meant we could get a lot of the move completed on the same day. We… Read Full Review

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★★★★★

“Friendly, professional and prompt. ”

Written on: 28/10/2017 by AudreyEthel (1 review written)

Right from the day I enquirerd about removals GB Liners were friendly, efficient and prompt, all their staff at the office, the assessor, and the removers were great. On the big day they turned up on time and smiling, the Forman was very considerate and helpful. I would recommend GB Liners to anyone and can't think of anything I didn't like… Read Full Review

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★★★★★

“G.B. LINERS...the BEST...”

Written on: 26/10/2017 by notstressed (1 review written)

G.B. LINERS made our removal an easy task, we have moved 9 times in 25 years and this was by far the easiest removal we have had and quickest also cheapest for what was done at such a high standard, 7 hours in total inclusive of 2 1/2 hours travelling ...amazing !! and the men were so obliging nothing was too much trouble a big thanks to G.B. Liners for making a stressful task so easy… Read Full Review

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★★★★★

“Easy house removal”

Written on: 24/10/2017 by Blenwood (1 review written)

Moving house is stressful! Not only is there all the palaver leading up to it but then there's the day itself. But GB Liners were there to help. They made the removal day as unstressed as possible; the movers were friendly and efficient; I couldn't have asked for more. I recommend them unreservedly… Read Full Review

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★★☆☆☆

“Removals Ok Until Damage By Them Occurs”

Written on: 09/10/2017 by 329Proctor (1 review written)

The removal vehicle and staff arrived on time albeit it was suppose to be 3 men for the removal. The 2 staff rushed the removal as they wanted to be finished by 4pm latest this would not have been a problem , and to most a brilliant prospect except damage occurred. Firstly to a door and its frame taking the door off its hinges. Then to find that the 18 month old 48ins TV damaged by an impact 3ins in the bottom left of screen. Although staff reported this along with the door when it came to… Read Full Review

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Gblresponse's Comment

Written on: 26/10/2017

While we note the customers dissatisfaction which is regrettable, we do believe there are some factual errors in their review. This removal only required two men and was quoted, planned and executed as such, we even provided the customer with a copy of our worksheet for their records which confirmed two men were required so we are unsure where their assessment that three men were required comes from. We take a view of the business in the round and feel that we are not guilty of failing to take our responsibilities seriously. Referenceline monitors our performance in the round and over time and you will note the high level of recommendations and scores generally. If we are responsible for loss or damage we always take steps to rectify the problems and ensure our customers are returned to the position they were in prior to any loss or damage occurring. We accepted liability without question for damage to a door and steps were taken to rectify that immediately. However, we did refuse to accept liability for a damaged television as the customer admitted to laying the television flat on its screen across the arms of a chair to remove the stand prior to us moving it and repeating that process to fit the stand back on to the television in the new house. We transported the television in a purpose built, lined and padded carrying bag which was kept upright at all times so we refused to accept liability on the basis the damage almost certainly happened as a result of the television being laid screen down by the customer on two separate occasions. We are sorry the customer did not accept our position but we did not think we should pay for something we clearly didn’t damage.

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★★★★★

“1ST Class service!”

Written on: 15/09/2017 by SophieBauer (1 review written)

I have used GB liners on many occasions, in fact they shipped all of my stuff to Cyprus and back many years ago (including my car)!!! NOTHING has ever been too much trouble and the guys that do the packing and removal are always charming witty and polite... I have also had to deal with the office staff on many occasions as i have had whole houses of ''stuff'' in store, often for a very long time...again, the staff are always very helpful and polite and at times have had to have a sense of… Read Full Review

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★★★★★

“They Are Really Very Good”

Written on: 11/09/2017 by Martinezpa1970 (1 review written)

From start to finish I found GB Liners to be friendly, efficient, and extremely hard working. The two operatives never appeared to stop, even for a meal break and over the 2 day period nothing was overlooked, broken or lost. Full marks!… Read Full Review

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★★★★★

“Efficient, reliable and friendly service”

Written on: 11/09/2017 by LucyKelly (1 review written)

All aspects of our move went smoothly thanks to GB Liners. They are knowledgable, helpful, informative. I trusted them 100% throughout the process and would absolutely use them again… Read Full Review

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★★★★★

“Extremelly Good Service ”

Written on: 08/09/2017 by mjohannes22 (1 review written)

From the packing in Nice (FRANCE) to the unpacking in London, GB Liners have been of a great help to make our familly journey as smooth as possible. The boxes were delivered on schedule with absolutely nothing broken or dammaged. They even came after the removal to pick up the empty boxes as we had no car available. Great service from the begining to the end ! Kepp this focus on customer… Read Full Review

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★★★★★

“Made the move easy”

Written on: 26/08/2017 by 1948Childers (1 review written)

From the estimator's visit to unloading at the destination, everything went smoothly. The team was prompt, personable and efficient and worked hard to minimise the stress for us. As we unpacked we realised just how much care had been taken in packing and wrapping all our items and recognised just how beyond us the task would have been. We would have no hesitation in recommending GB Liners to others, not just on these important practical matters but as representing good value for money… Read Full Review

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★★★★★

“Super Efficient”

Written on: 23/08/2017 by merylemay (1 review written)

If I had to move again, I would choose GB Liners without hesitation. The crew were friendly and very professional. They took every care with my belongings and showed great respect to me personally. The second crew who moved my belongings from storage were equally efficient and extremely well organised. Many thanks to you all… Read Full Review

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★☆☆☆☆

“Appalling Service June 2017 ”

Written on: 31/07/2017 by Heather7271 (1 review written)

Absolutely appalled by the service from GB Liners (removal) Brighton today. We were told very casually by email that our booking had been cancelled even though we had signed an agreement form and sent it in on 3rd July. We are moving in three weeks time. No calls, no apology. After speaking with the manager, it's clear that we have been sidelined for financial reasons to make way for more profitable bookings. Great service GB Liners, your attitude is quite frankly a disgrace… Read Full Review

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Rbartup's Response to Heather7271's Review

Written on: 07/08/2017

I'm sorry that this person has cause to complain, and I agree we did not handle this matter impeccably which is our goal.
We quoted for the move to be done with us choosing the dates in a time range chosen by the customer. The customer then asked us to save a date, subject to confirmation, which she chose. We should have said "that's not the deal" but there should have been a clear understanding about whether we were saving the dates or we weren't. There was no such clarity and that's our fault. 3 weeks after we we were asked to save a provisional date (and more than 3 weeks before the moving date) we asked what was happening and was told the client still could not confirm the date. At that point a dispute arose about whether we had the date saved or not and really the discussion should have been about whether we could continue to hold a provisional booking when other customers could go firm on that same date. 24 hours after the dispute blew up we did offer the client dates, but she said she would prefer to use another mover now. On balance our fault, but the clients inability to confirm the date made things less straightforward.

R Bartup Managing Director

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★★★★★

“Excellent Experience !”

Written on: 12/07/2017

GB Liners is a Removal company that means business in the best possible way and they take great care to go into every aspect of their work with great care, work very quickly and quietly, and with a good deal of humour. I liked the way they dealt with my requirements and moved my possessions, firstly into store and then about 150 miles to my new home; no trouble, no problems and no mistakes. I shall certainly recommend this Company to anyone, and the price for their work was completely fair, and… Read Full Review

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★★★★★

“Proffesional, Polite and Very Hard Working”

Written on: 11/07/2017

Our move was actually over a very short distance and on 19th June (a VERY hot day). The team were very polite and despite the heat and little respite between loading and unloading just got on with the work but were also very careful. It probably sounds a bit trite but I could not have asked for more. Excellent from start to finish. I must also praise the office staff who worked well with our shifting schedule… Read Full Review

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