Poor long-term reliability

After working excellently for a while with great sound quality, it now shows all the evidence of the fault that so many other users have come up against. Any power interruption causes the set to go into 'Waiting for software upgrade' mode and it is a swine to get back. The instructions given by Pure are misleading and border on being just plain wrong. The software patch you download contains instructions that have no semblance in reality. Pure of course, deny it's their problem (Out of guarantee pal, shame. Can't touch that, more than me jobsworth).