Excellent After Sales Customer Service

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★★★☆☆
3.4 / 5
From 6 reviews
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  • Sound Quality

  • Features

  • Ease of Use

  • Value For Money

Guest's review of Pure One DAB Radio

★★★★☆

“Excellent After Sales Customer Service”

Written on: 26/11/2012

I have had a Pure One radio for some 5 years and I have been very happy with it. Last week it stopped working. After having no luck searching the internet to see if I could identify the problem and a possible fix, I e-mailed Pure's Customer Support with details of the symptoms.

Within a day, a Customer Support Analyst e-mailed back diagnosing a faulty power supply unit and offering to send a free replacement.

The replacement PSU arrived today and the radio is back in full working order!

Excellent customer service in this day and age. Well done Pure!

  • Sound Quality

  • Features

  • Ease of Use

  • Value For Money

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