Convey Law - Worst Conveyancer I Have Ever Commissioned

I have used 1st Property Lawyers for many conveyancing transactions
and they have been consistently very good. There charges have been going
up so I decided to try Convey Law as they self promoted how very good
they are.
I wish I had not. When calling they answer with "all agents are
busy..., please leave your contact details..." they don't get back. You
have to call several times before getting through. After discussing this
matter of contacting Convey Law with the estate agent dealing with this
sale the manager there stated they had very similar experiences when
trying to contact Convey Law. When you eventually get through, most of
the time, they are rushed in trying to get the call finished, at times
their staff are rude. Out of 3 emails sent only an acknowledgement email
was sent back for each one instead of a substantive response.

Although it probably says in the small print, but it was not made
clear, I was charged an extra £20.00 for each questions raised on the
contract. If advise was needed from them to help with this they charged
£60.00 for any help or enquiry. There can be many questions here.

The updates and information I got when eventually getting through
seemed contradictory to me, so I felt like I never knew where I was.

They were slow in dealing with the whole transaction.