written by DGcroydonlandlord on 15/02/2024
I along with many landlords I've spoken too all had payment issues as well as damage issues and poor service. I ended up taking them to court as they refused to let me sell my property as they had illegal migrants on short term from the council. I know this due to the covid tests that had never been opened and the reports from my suffering neighbours. Don't belive a word of what they say come quicker than an april shower
written by Annetteb90 on 15/01/2024
Please be warned; this company does not have your best interest in mind. I was convinced by the Croydon office manager to let my property to them through their guaranteed rent scheme. This was the worst thing I could have done. Hyde and Rowe were late with my rent from the very first day, they always blamed the councils for not paying them on time. I had to constantly ask them for rent statements, and every time they had workmen go into the property, they could never produce an invoice. They would always find a way to deduct my rent in some way. I found it very bizarre that they never provided paperwork, it makes you wonder what their accounts are like. They always appeared to be disorganised and if I raised an issue, they wouldn’t respond. Although, I was already renting the flat out to them; one of their staff members called to find out if I wanted to rent the flat out with them. They really are idiots. I am convinced that either they recently hired all new staff. They accused me of knowingly renting out my flat to them with damp issues and then tried to get me to pay them back 5 months’ worth of rent (which they didn’t even always pay me). Although, it was guaranteed rent – which meant that they were my tenants and the people occupying the property were their tenants; they kept saying that I have put MY tenants in danger due to damp. I tried on several occasions to get out of my contract as they broke the terms of our contract so many times but they refused to let me out until the day they threatened to take me to court for over £5000. I responded to their email and haven’t heard from them since; I’m guessing they dropped the ‘case’. I would urge you to consider another estate agent; they are dishonest, unorganised. STAY AWAY!!!!!
written by Roglewis15 on 01/12/2023
Very nice to deal with - and listened to our requirements in a property and matched us with some excellent choices - couldn't really want more than that I guess! The agent was also available after to discuss the property and any issues it had.
written by Coltons368 on 30/10/2023
My sale fell through with another local agent. I chose them after that, and they actually delivered to my expectations! I had viewings every day, and it is now sold. Job done! Would recommend to my friends any day of the week. Fantastic service, professional through and through!
written by Sharpe206 on 22/08/2023
Didn't reply to urgent emails several months ago when one of their tenant's flats started leaking water into our private flat. After a week nothing had been done. Finally, after 2 weeks something was done. Too late as it had already stripped the wallpaper and mould was now appearing. Several months on again I am on to them about something urgent.....No reply. Trustpilot reviews seem to be fake. The 5-star ones are done by people who have only ever left 1 review ever and joined 3 days before leaving the review. All the others with low scores ie 1 star are users that have left a handful or more reviews. The only people to benefit from this would be Hyde and Rowe themselves which just shows what a shady business they run. I hope you never have to deal with them as it's like talking to a brick wall.
written by 146Smith on 23/06/2023
I used Hyde and Rowe for years and I wouldn't trust anyone else. I think they are great letting agents, and always there to help with any issues in my apartment.
written by Alaina241 on 14/04/2022
I have been a landlord with Hyde and Rowe Ltd, of South Croydon for several years. Over the last 2 years the rent due to me from them has increased to over GBP 5,000 (Dec 2021). I have emailed, called, messaged and visited the office countless times since Dec 2021 to resolve this. Each time to be fobbed off and told they would look into the matter. I have even provided my own bank statement receipts to assist them with their accounts. The matter was escalated to the Regional Manager in Jan 2022 who after pursuing him constantly, made some head way. On March 8th, 2022 I met with the Regional Manager to resolve the arrears and exit repairs for the termination of the contract. I was constantly promised payment which never arrived. We agreed a way forward with me absorbing some costs just to finish with them, and them agreeing to pay the arrears balances including the excess of having not been able to return the property to me as per the contract (termination date was Jan 5th, 2022 and as of April 8th, 2022 exit repairs had still not been made.) The Regional Manager was to put in writing the agreement. I heard nothing from Hyde and Rowe until I visited their offices a month later on April 8th,2022. No emails, phone calls or messages were returned. On this visit I was informed by the Regional Manager that he was extracting himself from the situation and could/would not deal with the issue. He referred me to senior management. Who was senior management? The owner and himself? Dilemma: in the past he had always been the shield for the owner and had not let me have contact with her. All my emails also included her, to which she never responded. So how do I make contact with her? More annoyingly, he never since the March 8th, 2022 to April 8th replied to my calls or messages to notify me that he was not dealing with the matter. It took me to go into the office and face him for him to tell me. I was promised that on April 12th, 2022 when the owner returned from holiday he would set up a meeting. Today is April 14th and still not a peep. I called today and got told that the owner is away and can’t be met. I am aware the owner is in the office tomorrow, but yet again been fobbed off. Although the team is pleasant they have little to no decision making authority. I am told the only decision maker is the owner. Whenever trying to get a situation resolved you are blocked by her team and no contact is allowed with her. How then can a situation be solved? The senior team has shown a severe lack of professionalism and non-existent trading standards. They do no responds to communications; do not keep to promises; give dubious excuses - its always someone else’ fault i.e. letting team, accounts, managers. Even the property upkeep was mismanaged and they would not take accountability. This is the second round of rental arrears that has built up. My health is suffering due to the stress this business has caused just to clear the accounts and terminate a contract. SAVE YOURSELF! DON’T USE THEM! On the onset of the letting contract, they promised everything that a reputable business should, but trust me they are not. They try to rinse every penny out of you!
written by hoCrouch437 on 16/02/2022
The adviser was able to teach me a way of tripling my income on my portfolio of properties. The standard of presentation was beyond what I would have expected from any agent. I cannot thank the adviser and her team enough. through tripling my income to taking the level of stress away from me is what was needed most.
written by Oliverqx157 on 15/02/2022
The agent and team are excellent … I would highly recommend this team if your looking for a responsive and efficient service. The team and proactive and willing to go the extra mile
written by MalcolmDev on 08/11/2021
The staff here will tell you anything to get you off the phone. Rented 2 properties to them for 4 years,the tenants were always contacting us directly to complain about Hyde and Rowe. They did not want to hand back the properties after serving 90 days notice and now we have been chasing the last 2 months rent.
written by HaseebJawed on 01/07/2020
The person I dealt with has been great, as the managing director she successfully took myself and mother through the eviction process needed at our property informing us every step of the way of all aspects of the procedure, attending court hearings and ensuring everything went smoothly. The property has since been fully refurbished let and managed by the person I dealt with. Great continued service
written by Carloy173 on 03/04/2020
DO NOT GIVE THEM YOUR PROPERTY. JUST RECEIVED A CASUAL EMAIL SAYING THEY WILL BE REDUCING GUARANTEED RENTAL ON TWO OF OUR PROPERTIES BY £200 PER MONTH. CLEARLY THEY ARE HAVING FINANCIAL DIFFICULTIES.
written by simonbiggart on 14/05/2019
The person I dealt with has been helping my son with various short term lettings over a few months. She has been great. Always emails me back and has found solutions to my son's property requirements. Thank you to her! As an organisation I do think that H & R must stipulate to their landlord clients that wi-fi is now an absolute must in short term rental properties.
written by Charlizem152 on 11/06/2018
Hyde&Rowe and not very liable they pay rent late and the customer service is very poor and also the staff at Hyde and Rowe are so incompetent you have to wonder if they are on drugs. I hve nothing good to say about the company
Written on: 03/04/2020
I am a landlord and they have paid late, missed months and now they have cut the rate by £200 per month on the day it was due to be paid. They never return calls. They spend all their time advertising how fantastic they are.
Written on: 08/04/2020
Same here. Will be taking them to court to recover money. For joint action - fka1uk at yahoo co uk.
written by GraceSO on 29/03/2018
This is a fraudulent organisation. I am happy I am few days away from ending my tenancy with them. Their agents provide customers with false information regarding the properties they rent out when you are viewing the property and unfortunately you may not discover this until you have signed your contract. They never deliver on promises or abide by the terms of Tenancy Agreement. Their property management staff are extremely rude and never repair anything brought to their attention. I hope no one is as unfortunate as I was to make the mistake of renting from them. If you have a deposit with them please insist that they register it with the Deposit Protection Scheme or you may never get it back.
written by Aleah1946 on 29/03/2017
I have been a Tenant in one of Hyde and Rowe’s properties for Over 2 years and I can safely say they have been nothing but Fantastic! The team are professional and friendly, Highly recommended. They have always been helpful with nothing being too much trouble and any issues with the property being dealt with as quickly as they could and with no fuss. I cannot speak highly enough of the staff at Hyde and Rowe. They get things sorted ASAP and always communicate well. By Far the Best Agent in South Croydon! Every time I have phoned and visited the office all members of staff that I have dealt with have been friendly and helpful and have always responded within a quick time frame to ensure that any issues
written by boydsonia on 16/03/2017
My letting agent Dawn is very professional and efficient, We moved into the property in October and we love being here. the house was very clean, I have had to call the office twice and on both occasion the staff were very courteous and professional. Any issues that I have had have been sorted out with on problems. I would recommened Hyde & Rowe to family and friends
written by harleejones on 01/03/2017
I think that the custom I receive from Dawn is brilliant she is professional and very supportive she listen and gets things completed for my home, She is friendly and the atmosphere is nice when you walk into the office Hyde and Rowe are very helpful. I don't like that sometimes I may have to wait for assistant too long sometimes. but overall they are quite efficient.
written by TASAP on 10/12/2016
This was the first time I used Hyde & Rowe and found excellent service, always kept me informed and updated on the sale negotiations. Cannot fault the friendly efficient service provided. Truely recommended!
written by beerhoney2003 on 08/10/2016
I Have let my property with Hyde and Rowe for about 3 years now and have not had any problems what so ever. I never have a problem with my rent being paid on time. the staff are always polite and there ready to help when needed. I like that if there are any problems in my property the Hyde group just get on with it without keep bothering myself and the work is always carried out thoroughly and always up to standards. I would definitely recommend Hyde and Rowe to other landlords to rent their properties with. Well done Hyde and Rowe.
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As rated by our community of reviewers
Farah000's Comment
Written on: 01/08/2023
I am in a similar situation. Will post an honest, succinct Google review. They are holding my property hostage, notice of withdrawal handed in Sept 2021. Almost 2 years on and the still haven't returned the property. The ignore my communication. Hyde & Rowe caused me so much anxiety and distress.
Esse2022's Comment
Written on: 09/08/2023
So sorry to hear this. You'll have to go to court. I wish I had!
Unfortunately, I chose not to pursue the small claims court as was spending most of my time abroad.