written by on 29/05/2013
I used Padres last year and to say that its a one man band ..is actually what it is! One guy is actually managing this site and uses a call centre to take the calls and credit checks. Unfortunately, he does not return calls and does not handle customer care with any regard for customer care. My flat had the wrong rental amount on it but did manage to get this changed and I did manage to get some tenant enquiries only trying to reach them was extremely difficult. I suggest to any one there wanting to rent a property please use another site, like Gumtree!
written by turkishproperty on 21/12/2012
what a professional website. Nice job guys, I'm sure you will get many customers.
written by asq12 on 19/12/2012
Used Padres twice in the year to advertise flats. It's a great concept, however that's all it is. There is no customer service to speak of; calls and emails are never returned and you can only assume this is the case for prospective tenant enquiries too. The website tools are old and buggy, advertised response times are never met and they are erratic in what they actually deliver. Most recently my advert was only placed on one portal instead of the range promised. Completely unreliable.
written by on 27/10/2012
I wasn't too sure about doing the whole letting thing myself but after paying my local agent about £300 last year I gave it a try. I paid Padres £60 & had about 5 or 6 interested people within the first couple of days. I found Padres pretty on the ball & they took care of the referencing and legals etc. All in all I wouldn't hesitate to use them again.
written by on 24/10/2012
My son is looking for a property to rent in Kent. On the internet we found one that looked ideal, that was being handled by Padres. Over the last 10 days we have made 8 phone calls to try to arrange a viewing. Each time the receptionist promises that someone will call back, but no one ever does. When you ask to speak to an agent, or to the manager, it appears that only the receptionist is in. If I were the landlord of this property, and I found out this is how they dealt with potential tenants, I would be furious.
written by middle_gentch on 01/10/2012
Padres put my advert onto Rightmove within 24hrs, but that's about all they got right. It never appeared on Findaproperty, and was listed on zoopla as a 1 bed house (it's 3 bedroom)! I tried to ring them on 4 occassions, everytime speaking to the receptionist, who tried to forward my call, and it never got connected. Everytime she sent/raised a callback request as, apparently, there was no direct number for me use to speak to the right people!? I never received any callback. I ended up getting 4 'leads', 3 of which never returned my calls/emails, yet I'm told the rental market in my area is very good, and it wasn't over-priced! I put it in the local paper (no pictures) and got 2 people ring up immediately, both of which wanted the house. From this I can only conclude I wasn't getting the leads forwarded onto me, or they just weren't taking calls - worrying!! DON'T USE THEM UNDER ANY CIRCUMSTANCES. I sent multiple emails asking for a refund - to no avail, not even a response!
written by on 04/09/2012
I really wouldn't advertise with these guy's at all. They haven't answered their phone to me for 7 days all I get is a receptionaist. I placed adverts with them 6 days ago and they still are not live. It's my guess that they are about to go under.
written by on 14/08/2012
advertised with these got lots of leads off rightmove. used their 24 hr referencing service 11 days later i've still received nothing back. if you ring them they promise a call back which never happens. rang them today to be told by receptionist that she knows nothing about the company and cant help me in any way !!!! total rip off
written by on 25/05/2012
i paid £59.95 , had the ad for over 3 weeks but did not have any communication from padres. Difficult to speak to anyone. Waste of money! Eventually I manged to let the flat via Gumtree. I will never use Padres services again!
written by on 06/05/2012
Used this site for the first time last week & can say I am impressed with service & performance of their tenant find offering. I put my flat on with them & had about 8 really good prospects within 2 days. Padres handled the referencing which came back the next day & I have just signed the tenancy (which they also drafted) yesterday. I won't be using an estate agent again in a rush!
written by marybickerson on 02/05/2012
I was not sure about the whole Internet letting agency concept however Padres have certainly changed my perceptions. I have a small flat in Islington which I have let via a local agent previously. They told me that it would cost £275 plus VAT to find a tenant this time. I found padres via google but they marketed my flat for a cost of £59 & found me a working, decent tenant after 4 days! I did show a couple of timewasters round initially but the guy who took it in the end has proved to be an excellent choice. padres sorted the refeencing etc and even mailed me the completed tenancy agreement at no extra charge. These guys really seem to want to impress rather than make money which is refereshing!
written by on 23/04/2012
After emails asking to be notified by text if any enqueries received nothing changed. I made lots of calls to office and got no replies. I had to say I would call every 1/2 hour until I got a response. I did this and eventually got a call. People coming to house to view had had the same problem. I was unable to go to site and change any details as the bond had not come up on the information. very disappointed and would not use again, no matter how cheap.
written by davidhuntswain on 25/01/2012
I put my property on padres.co.uk & paid them £59.95. They advertised my property on Rightmove, Zoopla & their site & sent me about 5 decent enquiries within a couple of days. I let my flat to the second of these & padres took care of the referencing & the tenancy agreement. This was all included in the one fee!! Because they handled everything professionally I even asked them to manage the property. They charged me £55 per month which is half what my local agent wanted. All in all a great experience with this company which is a breath of fresh air. Their pricing is fair & unusually there weren't any hidden charges (unusual for a property company).
written by johnmartin11 on 14/12/2011
I put my property on padres.co.uk & they marketed it for me on rightmove, zoopla etc & found me loads of potential tenants within about 5 days. They were great, handling the enquiries & generally making sure that everything went smoothly. They even drew up the tenancy agreement for nothing! They didn't charge me a thing just a very reasonable £37 referencing fee which my tenants paid. The site was simple to use & I could check everything online. I can't recommend padres.co.uk highly enough & will use again without doubt.
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Susiedig's Comment
Written on: 17/09/2012
I have also had this problem. WOULD NOT TOUCH THEM WITH A BARGEPOLE!