Laggards...

Urban Owners www.urbanowners.co.uk
★★★★☆
3.9
73.0% of users recommend this
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Laia's review of Urban Owners www.urbanowners.co.uk

“Laggards...”

★☆☆☆☆

written by Laia on 15/01/2018

Onboarding process is fast and they sell you the company as having a lot of experience in dealing with the likes of Sanctuary . The block decided to go full admin for the first year in order to srt things out and have contracts in place. Barely nothing has changed for now, almost a year in. They are incompetent in dealing with queries as they simply dont manage them, just ignore them. No contracts have been put in place according to agreed budget, you have to constantly chase for updates. They will be very keen for the tenants to do their job despite paying a very high fee for their services. Also, anything that requires them to think outside the box or to change approach in dealing with an issue, its completely out of scope for them. RTM is great if you have a good agent. I would not recommend this company at all.

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Urbanowners's Response to Laia's Review

Written on: 17/01/2018

Hi,
Than you very much for your review.
We are sorry you are not happy with our service.
We will try and idenfity you from our list of clients and reach out to you as we would like to understand your concerns and where we are not meeting expectations.
If you have chance please feel free to call into the office and ask to talk to the head of Property Management Services Glen Tilley as this will enable us to address your concerns more quickly and he is eager to discuss what actions we put in place to improve our service for you.

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