Simarc Property Management Limited Reviews - www.simarc.co.uk

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Media Gallery for Simarc Property Management Limited - www.simarc.co.uk

Simarc Property Management Limited - www.simarc.co.uk

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★☆☆☆☆

“Selfish & Slow ”

Written on: 18/10/2016 by Charlottebrockjsohi (1 review written)

I am despertaely trying to complete on my flat, and had to pay £288.00 to simarc for them to confirm to my conveyancer that I had paid my ground rent, as the buyers conveyancer would not accpet my screen shot confirming payment, and Simarc do not send receipts. They said that it would take up to 10 days to send the information over. guess what the 10 days are up, and my conveyancer has chased them this moring, and they have said that they will send the information over after 4pm, they are… Read Full Review

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Ethicallandlord's Response to Charlottebrockjsohi's Review

Written on: 22/10/2016

I want to thank all the people who took the time to write reviews on Simarc. I'd had an offer accepted on a property and found out after that Simarc were the property managers. Concerned about the number of negative reviews, I contacted Simarc and asked them which Property Redress Scheme they were a member of. All property management companies who collect any money, even just ground rent, are required by law to be a member of one of these schemes, which provide independent arbitration of complaints that customers cannot resolve satisfactorily with the company itself.
Simarc's response was if I had a complaint I had to write to them and THEY would 'deal with it accordingly'!! I urge anyone with a complaint against this company to contact their local Trading Standards office and report Simarc as not complying with the law. Hopefully they'll be fined and forced to join one of the Property Redress Schemes - and then all the people who are being treated so badly by Simarc will be able to get some help.

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★☆☆☆☆

“Extortion ”

Written on: 07/10/2016 by MargaretMcDougall370 (1 review written)

I had an extension built and had to pay them £600 to get their consent. They only had the plans for one day so they and could not justify how they had reached the figure. They were demanding it with 28 days, so I told them to take me to court and let a judge decide how much I should pay. They quickly backtracked and came up with a payment plan! Extortion at its highest… Read Full Review

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★☆☆☆☆

“Behave like pay day loan sharks in suits”

Written on: 20/09/2016 by 445McGregor (1 review written)

Arrogant, rude and do not care about ripping people off with extortionate fees… Read Full Review

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★☆☆☆☆

“change of ownership of property”

Written on: 04/09/2016 by silverfoxiveco (1 review written)

emailed them twice to tell them i had sold the property no reply. telephoned them and they wanted a fee to discuss it,guess they will have to find out for themselves… Read Full Review

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★☆☆☆☆

“VERY NASTY RIP OFF MERCHANTS”

Written on: 16/08/2016 by Janetta1 (1 review written)

My Mum is in a care home and I'm looking after her financial affairs. she has a flat for which ground rent is payable. I filled in a form that came in the post which asked for an update. It included a request for an email address. I did not agree to bills via email. They did not send any ground rent bills. I check my email every day and nothing came. I'm suddenty hit with a huge bill for non-payment of ground rent which I didn't know about. The paperwork was not in accordance with law and the… Read Full Review

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Nadiab123's Response to Janetta1's Review

Written on: 28/10/2016

Hi Janetta, I am facing a similar situation, would you be able to let me know if you went ahead and paid the fine?

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Janetta1's reply to Nadiab123's Comment

Written on: 28/10/2016

HI Nadiab123. If you can - try and buy the freehold, it will be a lot easier in the long-run. There are rules dictating how much they can charge for this. This isn't an option for a flat unless all the flat owners in the block agree to buy the freehold at the same time. I asked them to resend the ground rent email to check that they had the correct email address - they couldn't. They said that they would accept a lower amount which I paid. Hope this helps.

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★☆☆☆☆

“No help whatsoever ”

Written on: 28/07/2016 by Elpenguino252 (1 review written)

Have been tryin to get a quote for extending a lease on a flat and told them it was urgent.Simarc told me they put application in wrong file.Very reluctant to give me much information as they say it's not dealt with by them even though I had to pay them… Read Full Review

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★☆☆☆☆

“I needed a statement to show my £90 a year ground...”

Written on: 13/06/2016 by 286Williamson (1 review written)

I needed a statement to show my £90 a year ground rent was paid up to date as Simarc don't send you a receipt when you pay (they charge for the receipt!!!!!!). THEY WANTED £268 for a 1 piece of computer printed paper! HOW CAN YOU GET AWAY WITH THIS AND IT'S ALL LEGAL!! In my old flat I'd been with an agent called Clermont Management and they would give you a statement for free but Simarc are on another planet. I had to pay to get the paper as I couldn't sell my flat without it but i've now… Read Full Review

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★☆☆☆☆

“DO NOT GET INVOLVED WITH THESE IDIOTS”

Written on: 02/06/2016 by Marie37 (1 review written)

I have never dealt with such a ridiculous and money driven company, they couldn't care less about their customers and slam fee after fee on the residents, DO NOT get involved with them. you WILL regret it trust me. They charge £252 just for printing off a statement of your own account, you get nothing from them, the service is unbelievably poor and staff are arrogant. Steer clear! If I could give NO starts I would!… Read Full Review

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★☆☆☆☆

“Waiting for a reply from my complaint. ”

Written on: 08/05/2016 by 148Ball (1 review written)

Been requesting for the third year a bill. They don't send me bills and I still pay. This time I was 14 days late because again no bill. They slammed me with a fee. I complained and asked what the answer was. Was told I personally can't answer that and my manager isn't here. Asked what to do. Pay fine. I said no as I haven't had a bill. So complain in writing was the answer. I'm unable to do that was mine. Pay bill was their answer. So I ended up saying this is an official complaint please… Read Full Review

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★☆☆☆☆

“It is horrendous”

Written on: 29/04/2016 by Kaya442 (1 review written)

I can't believe they get away with it. I have argued and negotiated over lack of communication, nothing. I don't trust them and think they must be an illegal operation. Why doesn't anyone do anything? Surely charging double the outstanding amount a month over 1 months lateness (because of lack of communication) is not right. I wish a lawyer would look into this. How can my annual charge be 108 and my late fee of one month make my total 233. They are doing it because no one is challenging them… Read Full Review

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★☆☆☆☆

“Do not use automated payment over the phone! ”

Written on: 04/03/2016

I made a payment over the phone on the automated service. Received a message saying my bank has not allowed payment. Would you like to try again? So I did, same message. Then used a different card. Then used my wife's card. Always the same message. I rang the bank to be told I had made 4 payments of £210!! Don't use this system! … Read Full Review

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Thamaliw's Comment

Written on: 28/03/2016

Hi, which property/ location is this relating to? I am thinking of buying a propert which is managed by Simarc and worried about all the complaints against this company. Thanks

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Thamaliw's Comment

Written on: 28/03/2016

I hope you managed to resolve your issues? That's a lot of money and it sounds like a nightmare company.

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★☆☆☆☆

“Don't buy anything they manage”

Written on: 21/02/2016 by LandynFarley (1 review written)

Never ever use these people. If you see these people on the deeds to a property, walk away! Rude unprofessional and couldn't care less how long they take to do what they say they are going to do. Estates Coordinator & lease extensions was the most useless, rude, arrogant, smug "person" I have ever dealt with. Can't swear on here! … Read Full Review

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Thamaliw's Comment

Written on: 28/03/2016

Hi, could I please ask which property this is relation to? I'm thinking of buying a property in kilburn (redwood court on Christchurch avenue) and I'm worried about all the complaints. Thanks

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★☆☆☆☆

“SIMARC - stands for Suits In Management Are Rip-off Clowns”

Written on: 16/02/2016 by Santiago213 (1 review written)

Here is my case. I have logged in on their website, by doing so I had to provide my email address. Since then, all correspondence was stopped and I have forgotten about them. after four years of not paying the ground rent (circa £200) I was hit with £800 of penalty charges. After speaking to them it became apparent that this practice (living off charges) is a bread and butter for them. Ripping people off is one of the ways of making money and as they have an excuse to call their T&Cs… Read Full Review

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★☆☆☆☆

“ABSOLUTE CRIMINALS”

Written on: 06/01/2016 by TracyEG (1 review written)

We sent a cheque for our Ground Rent when we received the Bill from Simarc. The cheque was returned stating it was received too late!! We have tried to speak to someone at Simarc on numerous occassions, to no avail. We have now received demands for 150.00 in Fee's (Ground Rent is 30.00 per annum). We have no alternative to seek legal advice. … Read Full Review

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★☆☆☆☆

“Horrible, horrible, horrible entity!”

Written on: 04/01/2016 by KeyonGonzales328 (1 review written)

If you ever have the misfortune of dealing with this company (because they have you over a barrel) then you will very quickly know what I mean. They charge extortionately for EVERYTHING. They are bullies who have only one focus which is extracting as much money as possible from anyone who happens to cross their path. I am, unfortunately, a leaseholder of a property that this company owns the freehold for and boy do they let me know it!!!! I had no say in who the Liverpool City Council sold… Read Full Review

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★☆☆☆☆

“Criminal. Complain to Lease Tribunal, Insolvency...”

Written on: 28/11/2015 by Brett481 (1 review written)

These guys are incredible. I had moved house and had failed to pay £12 (4 years of £3 ground rent!)- my mistake.. but in one week I received a letter from my bank saying this company needed paying £183 (the original 12 plus a 171 fee!) I begrudgingly paid the amount and let simarc know that it had been paid. Two days later I received mail from simarc saying that the amount was actually 303 that I owed!!!! Because I'd rung and given them my updated address themed quickly sent out a letter… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 22/11/2015 by ChanelReyes (1 review written)

I've had trouble with Simarc not sending Invoices, and then billing for missed payments. I'm selling my property and require a statement of account which is £252, but if I want it within 10 days, it costs an additional £108 I don't understand how it costs ME £360 to get the details of MY account. When I asked the lady who sounded like someone off a little Britain sketch she just saud I'm not going into details, do you want it or not Shameful… Read Full Review

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★☆☆☆☆

“Worst Company Out There ”

Written on: 28/09/2015 by prBenson300 (1 review written)

I would strongly advise if Simarc are in control of anything you may want to buy or rent look somewhere else. My ground rent is £10 every 6 months. Didn't receive a reminder letter then received a bill for £99 within 5 days of 1st of the month. Rang customer service who were not only rude but very unhelpful with answering any questions. To receive a quote to buy my ground rent was raised from £49 to £99 after I asked about buying it but was told I couldn't for another year. Funny… Read Full Review

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★☆☆☆☆

“unjustified demands with threts”

Written on: 09/09/2015 by AshleighLindsay (1 review written)

This company are only entitled to collect "ground rent" yet they constantly demand money for permition to let out...Nothing is in the lease about this yet they insist on demanding money year after year with threats of legal and court action if the bill is not paid..I am considering writing to the "Leasehold Valuation Tribunal" to get them to stop harrasment..All in all A BAD COMPANY TO DEAL WITH...avoid if possible..They do not even send reciepts for money paid… Read Full Review

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★☆☆☆☆

“Simarc unprofessional and bullying tactics”

Written on: 03/06/2015 by JerryMmc (1 review written)

I own a flat in a London development where very unfortunately Simarc not only manages rent collection but it turns out is a subsidiary of the Landlord Company (Wallace) - I wonder is this legal?? Simarc has charged me extortionate fees for missing ground rent payment for last year and the current year (my bad but I never received request of payment!!). They have replied to my emails but they have not addressed any of my points and have not provided explanation or breakdown of the admin… Read Full Review

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