Card not provided

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Shopper101abc's review of 360money Splash Plastic

★☆☆☆☆

“Card not provided”

Written on: 13/08/2017 by Shopper101abc (1 review written)

I completed the online purchase process.
Two emails swiftly arrived confirming the payment, saying a card would be with me in 15 days.
Three weeks later I see the charge on my bank statement, but the card has not arrived.
In response to my complaint email, I am informed that I failed the online checks, and that a refund would be sent sometime in the next 30 days.
I can't imagine why I failed the online checks, given that I have a good history.
Why would they charge me, if I failed the online checking process?
Why was the refund not processed automatically?
Probably best to avoid this company if possible.
Very poor experience.

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