XDP Express Reviews

★★★★☆
3.5 / 5
64% of users recommend this
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XDP Express

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Latest Reviews

★☆☆☆☆

“Its one star for now!”

Written on: 09/11/2017 by JMW158 (1 review written)

I received the Amazon email saying XDP would be delivering a bed frame to me today. I have been waiting for Z3FWBE028646 to bee delivered since 8am and I have received nothing. Some reviewers talk about texts giving time slots. I have not received any such texts. One tracking page indicated the bed frame was delivered this afternoon. It definitely hasn't been delivered to my address. So where is it? How much longer do I have to wait?… Read Full Review

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★☆☆☆☆

“The worse courier company ever?”

Written on: 03/11/2017 by Sweeney314 (1 review written)

Let me answer that question: YES!!! By a million miles! Impossible to reach by phone. You have around 5 seconds to record a message and although I did manage once to leave my number, no call back. Goods 'out for delivery' on two subsequent days, didn't arrive. Online tracking a complete joke. Avoid like the plague! Without doubt the worse experience in more than 35 years of dealing with couriers either privately or commercially. They were considered for use by my businesses recently. They've… Read Full Review

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★☆☆☆☆

“liars”

Written on: 17/10/2017 by noobear (1 review written)

waited in all day for a delivery just emailed them as it was sent out at 7:50 am this morning got reply saying driver tried to deliver at lunch time just watched cctv footage no one has walked through the front gate of my home so he must have been super quick or invisible will be telling friends and family not to use them as had this trouble with another package I ordered a few weeks ago it took him 4 trips to bring a single first go I was out as I had to go to work then he redelivered the next… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 12/10/2017 by SperantaM (1 review written)

Don't buy anything what XDP should delivery. First time when I get a delivery with XDP, the driver was on time, delivered my goods, but he was a little bit rude. Ok, I assume he was tired working all day and didn't realised that he's rude. But the second time: it was sheduled 3 time for my parcel to be delivered, and I was home expecting it all 3 times, and it didn't arrived. 2 time they write carded and one time check the address. I didn't received any cards from them and how can they check… Read Full Review

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★☆☆☆☆

“Worst Delivery Company”

Written on: 11/10/2017 by 187Christie (1 review written)

Driver turned up in an old beaten up van, ran across my flower bed to get to front door, slid Oak sideboard out of van and let the other end hit the ground which smashed that end. Driver could not speak English, came to door and pointed to clip board for me to sign. I had to help him carry Sideboard in before he shot of in his van. Unpacked sideboard to view the damage to my solid oak sideboard. This is by far the worst fly by night delivery company I have ever known. I phoned the XDP number I… Read Full Review

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★☆☆☆☆

“Im not alone then!!!!!!”

Written on: 27/09/2017 by JamieGriff (1 review written)

Just thought I would have a look at reviews for this company and surprise, surprise it seems I'm not the only one to have bad service from this company, Been tracking my delivery all day 3 phone calls , told 3 times delivery would happen today and that drivers work on road till 6pm, checked at 5.30 and my items were scanned back at their depot at 5pm! stating failed delivery. I had people waiting in all day for it. the last phone call I made, the man who answered even hung up on me, shocking… Read Full Review

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★☆☆☆☆

“No delivery, no phone call”

Written on: 05/09/2017 by Cassidy51 (1 review written)

I had 3 appointments this week for delivery. They didn't show up any of the three days. No phone call from them. Every time I called them they had an excuse and said they would call with a new delivery time. They didn't call with a new time I had to call them. Today I waited for a delivery that never came and no phone call again. Maybe next week will bring a delivery. Worst delivery service ever… Read Full Review

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★★☆☆☆

“unreliable delivery”

Written on: 07/08/2017 by prTennant54 (1 review written)

we had a delivery with a 2 hour slot. After the 2 hours had passed we called and was promised it would be here, now we are told tomorrow after waiting in. no communication and non helpful depot staff… Read Full Review

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★☆☆☆☆

“Fail. Avoid.”

Written on: 07/08/2017 by MicaelaMunn (1 review written)

When our delivery did not arrive as promised in the 2 hour window stated in their text message we didn't think much of it. When I found out that the delivery courier was XDP I started to be concerned. And rightly so. The no show was not followed by reason or apology. Had to chase them up and after numerous calls (that were disconnected), left messages and incompetent staff, it was promised the next day (Saturday). Didn't hear anything. Nor delivered anything. Called main XDP phone line. They… Read Full Review

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★☆☆☆☆

“Useless Timewasters”

Written on: 02/08/2017

UPDATE------- Found out from seller that the items were sent out again today to be delivered between 14.49 - 16.49 so not made a priority even after yeaterday ( and no one from xdp bothered to tell me again )!!!! SUPRISE SUPRISE it didnt turn up again AT ALL. Had a phone call back 6 hours after i left messages this morning to say they cant get hold of the depot but will email them to make sure it comes. 18.00 got through to someone who spoke to the regional manager who told her he would contact… Read Full Review

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★☆☆☆☆

“Worst courier service ever”

Written on: 17/06/2017 by nfHubbard248 (1 review written)

Item was dispatched by the supplier on the Thursday, and on Friday morning I received a timeslot from XDP for the item to arrive. Nobody showed up. I decided to see how Monday went - still no parcel. I thought I'd best click on the email link provided by the supplier which shows that XDP claims to have delivered the item on the previous day (Sunday at 8pm) - when I was at home and certainly had no visitors. I'm currently chasing the supplier to find out what on earth is going on, and whether… Read Full Review

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★☆☆☆☆

“TERRIBLE RUDE COMPANY Missed pickup. No warning. No...”

Written on: 01/06/2017 by Donelson52 (1 review written)

I had to PAY to call next day after missed pickup. No apology, no warning, no courtesy. Rude agents Now I have to wait again today for ANOTHER email for another pickup time. And they refuse to give receipt on pickup TERRIBLE COMPANY… Read Full Review

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★★☆☆☆

“No contact whatsoever”

Written on: 25/05/2017

Ordered bed through Groupon and was informed that we would receive the bed within seven working days. I was informed that we would receive an email with courier and tracking number within the seven days. I tried to track on Groupon but no information was posted. I emailed Groupon and received an email informing me that I would be contacted by courier with the date of delivery. This never happened. A delivery van arrived 7.00pm to an empty flat! The tracking system was still showing order… Read Full Review

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★☆☆☆☆

“a very dodgy company”

Written on: 19/04/2017 by AylaJohnston (1 review written)

One of XPD's drivers entered our property illegally and caused criminal damage to building works on our property. Customer services ignored our email to them and instead have attempted to have critical reviews removed from review sites we've posted on. If they put as much energy into making restitution for botched and bungled jobs they do that they put into trying to manipulate their public image then they might be a company worth dealing with. As it is my only recommendation is use them at… Read Full Review

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★☆☆☆☆

“Worst company ever ”

Written on: 13/03/2017 by Chace384 (1 review written)

I'm only giving them a 1 because I couldn't give a zero. They attempted to deliver an order FOUR times but THEY DAMAGED IT EVERY TIME ! Seriously, Wayfair, the company I ordered from gave up and cancelled the order in the end because their losses were just ridiculous and they're apparently tied into a contract with them. Beyond the fact they destroyed 4 orders - they didn't actually bother telling anyone - so each of the 4 times, the only way either myself or Wayfair knew it was damaged was… Read Full Review

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★★★★☆

“Good service”

Written on: 05/02/2017 by Rose192 (1 review written)

Items were delivered on time. Driver called me to confirm when he would deliver. Very pleasant person… Read Full Review

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★★★★★

“good delivery ”

Written on: 15/01/2017 by Foxtk1970 (1 review written)

Thank you for a stress free delivery item had arrived im time and in perfect condition … Read Full Review

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★★★★★

“Good service”

Written on: 14/01/2017 by Aydan229 (1 review written)

Items arrived on time and I was informed of the time well in advance :)… Read Full Review

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★★★★★

“Excellent friendly service, goods delivered promptly”

Written on: 14/01/2017 by Kylee454 (1 review written)

Excellent friendly service, goods delivered promptly and intact… Read Full Review

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★★★★★

“Fantastic service. Very happy customer ”

Written on: 14/01/2017 by ClaraHurley1970 (1 review written)

Very happy . I was working on the day of delivery. My pregnant fiancé waited in for it . She said the delivery guy was very polite and friendly and she is very fussy when it comesto customer service. Also my goods were in great condition .so I assume that it was handled with great care. My delivery came on time .will definitely recommend the company to a friend… Read Full Review

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