ParcelHero Reviews - www.parcelhero.com

Click here if this is your business
★☆☆☆☆
1.3 / 5
9% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
ParcelHero - www.parcelhero.com - Ask a question now

Media Gallery for ParcelHero - www.parcelhero.com

ParcelHero - www.parcelhero.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Booked a collection. Nobody turned up. Told to rebook...”

Written on: 09/11/2017 by kaiserwilhelm (1 review written)

Booked a collection. Nobody turned up. Told to rebook it at a cost of £6. Told I would get a refund of that if it turned out the courier didn't turn up. Rebooked. On investigation told the courier did turn up on the original date so can't refund £6. Given GPS coordinates of where the courier went to proves they went to the wrong address. However I am told that's where they parked their vehicle and they must have come to my house. I was in all day and nobody came. What company bills you for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Avoid at ALL Costs”

Written on: 01/11/2017 by Nauticall (1 review written)

Booked a collection no one turned up, cancelled the collection and got charged £6.00, subsequently spent a month trying to get reimbursed to be told that due to their terms and conditions I'm not due a refund - bourder line fraudulent STEER CLEAR of this company - maybe try Interparcel who manage to pickup the parcel on the day it was booked and deliver it within the contracted time... … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid them ”

Written on: 24/10/2017

AVOID Service was cheap and item delivered THEN they bill me £51 extra because the parcel size stated was slightly bigger but weighed less than that stated on the payment page. They refused to provide any proof and refused to accept the pictures I sent them of the items and measuring tape as they requested Paypal were also useless and parcelhero had automatically set up an open payment authorisation without my consent AVOID I'VE BEEN A VICTIM OF THIS NEW SCHEME… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst company I have ever dealt with. Unbelievably poor.”

Written on: 25/09/2017 by Annabellax366 (1 review written)

Worst company I have ever dealt with. Unbelievably poor, cant understand how this company is in business. Paid for collecting two new items, delivered one that is so damaged is unusable and they advised threw away the second one because it was so damaged. Then they weasel out of insurance coverage because it was thrown away not lost. If this is your last resort do not use them. Awful, awful service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgraceful service”

Written on: 24/09/2017

Be very careful with this company and in particular your sizes. Should you be slightly off they will charge you four times your original cost despite the carriers they use charging minimal additions. The use their own in house calculations which is just sharp practice. Once you get into this mess they refuse to show any proof of mistakes and the onus is 100% on you. They then pass you to their resolutions department which is beyond frustrating and staffed by staff who quote policy only and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“worst delivery service used”

Written on: 08/08/2017 by supermanxxx (1 review written)

absolute joke of delivery company, surcharges are extortionate. £140 extra for 9cm in length error. worst customer service ive ever dealt with. they were adamant they had notified me of charges via email of which I have received non. original price to send parcel was £25… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“A disaster”

Written on: 03/08/2017 by BaileySilva (1 review written)

Never use this company. They lost my suitcase....twice. no one knows what is happening. It went to germany instead of spain.Then returned to uk, then it was lost again! Incredible no!!!I spent hours on the phone trying to find out where my parcel was. Everyone told me something different. Now it is officially lost and the search is stopped. And they refuse to refund anything, not even the cost of sending the parcel. Apparently the 18 kilos was air. Because i have no receipts for the hundred or… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Use at your peril”

Written on: 08/07/2017 by 21Nichols (1 review written)

Used to send two large heavy parcels a week or so apart, each parcel had manufacturers weights and measurements stamped on them and these were the measurements I quoted when booking. Surprisingly dater 2 weeks after sending each parcel I got an email from Parcel Hero advising me that UPS had audited the weight and claimed they were underdeclared and they would debit me by a further £113 , they claimed they would simply re debit the payment method I used. I contacted my bank and withdrew… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Rip off merchants use at your own risk”

Written on: 30/06/2017 by M3bobby (1 review written)

Weighed and measured my parcel on certified calibrated machines. Paid the charge and 21 days after delivery I was charged a further amount for an "adjustment". The weight given as their weight was 45kg, they said my stated weight was 43.6kg. My item actually weighed 32kg! Had it been 45kg it would have required a 2 man lift!! I raised a dispute and was told I would not be charged until my challenge had been investigated. Guess what, they took the money anyway!! This is becoming more regular… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BUYER BEWARE!”

Written on: 13/06/2017 by Nicholsjt213 (1 review written)

Be VERY VERY careful if you are thinking of using this company. Shipped some car seats at a cost of approx £70. Thought nothing more until a few weeks later when they got in touch demanding a further £62 based on COMPLETELY a different dimensions. Sent them pictures of my parcel that show my figures are correct and they are STILL trying to get me for £62. Be warned they will ask you to send supporting pictures of each dimension given showing the full measuring tape. The measuring tape must… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“This company caused me a total loss of 2000 GBP! I...”

Written on: 10/05/2017 by Ellisrq23 (1 review written)

This company caused me a total loss of 2000 GBP! I have been asked by the claims department to REPURCHASE ALL THE ITEMS that were in the suitcase they have lost - this costed me a total of more than 1000 GBP. In this instance, I have been assured that I will be refunded for this amount. So basically they have not only LOST my items (loss of 1000 GBP) but they made me loose a further 1000 GBP! Be aware of this company as from my experience it is a total SHAM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst Experience In Over 40 Years Dealing Wiyh Agents”

Written on: 13/04/2017 by CroftAntiques (1 review written)

First and last time I will be using this very questionable outfit. Beyond bad the worst shipping company or agent I have dealt with in over 40 years. Failed to deliver then asked for nearly £60 to return item. Ignore your comments. Then the add insult to injury they email to say delivery had been made. Three hours later after I have asked for confirmation they then advise they have made a mistake and that they still want nearly £60 to return. Then requested a telephone call from one of their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“to cut along storey short, sent a parcel quoted me...”

Written on: 11/04/2017 by 364Humphrey (1 review written)

to cut along storey short, sent a parcel quoted me £15.50, then parecelhero came back saying UPS had audited my parcel and it was incorrect measurements. And was demanding another £108, unless i could prove otherwise,which i did not pay. They then were sending me emails saying they have sent this to there dept recovery team who said i have 14 days to pay or there will be more cost and court. which i ignored and have not heard anything since. Total shammers who try the scare people but i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“To be avoided at all costs”

Written on: 10/04/2017 by Neilrshaw (1 review written)

I was quoted a cost for delivery. To be accurate to the nearest mm, I used a package with the measurements written on the side. My measurements were confirmed by the shipping company but still ParcelHero are demanding £65 saying the package was bigger. Total rip off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“PARCELHERO ”

Written on: 10/03/2017 by HuwCunnah (1 review written)

This is how it works. Quoted £30.59 for UPS to deliver a parcel and 8 days later after the delivery charged me £114.89 for an extra 5cm. So a total of £144.89 No evidence of the new size just their word. If you add the new dimensions into the Parcelhero price generator it quotes £82.61. So for and extra 5cm it's £62.28 extra??? UPSHelp UK don't want to know. AVOID AT ALL COSTS!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Natb1234's Response to HuwCunnah's Review

Written on: 04/04/2017

Hi I have had a similar experience and refusing to pay - how has your case end up, have you paid?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Huwcunnah's reply to Natb1234's Comment

Written on: 04/04/2017

I had to pay, but with taking to Watchdog and Facebook I got part of my money back. Email Watchdog with your story and continually post your story on Facebook like I have done above. They'll soon get fed up and pay part or all back.
Let me know when you are posting on Facebook and I'll share.
Good luck.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“End up paying more than you think!!!”

Written on: 10/03/2017 by Azaria422 (1 review written)

Absolutely apauled by this company. The actually delivery itself went ahead as planned, although I got no email update as to where my parcel was. But then I received another email asking for more money as they had audited my parcel and believed it to be 10kg over what I had stated, which was not the case. I have complained and not had a straight answer! I'm not that bothered about paying the extra money it's just the principle, especially now the extra money tops it up to a ridiculous price I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Parcelhero is horrendous and deceitful”

Written on: 07/03/2017 by Sbrown777 (1 review written)

I have very reluctantly given parcel hero one star, only because this review site will not allow me to give anything lower. Parcel hero accepted my order to collect and deliver a toilet and cistern, they allowed me to purchase insurance for this item. The item arrived smashed into a million pieces. This was a high quality item that was well packaged and protected, to smash it so significantly would have required extreme force and serious mishandling. Yet parcel force now refuse to even allow me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ripped off”

Written on: 24/02/2017 by hynd555 (1 review written)

Purchased a parcel delivery stating exact weight size ect charged £50+ 2 weeks later chaged.. no stole another £61 from my account under the pretence that parcel weighed 11 kg more even though it clearly stated on package the exact dimentions by the manufacturer never use them again so i would advise anyone looking to post a parcel to look elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Natb1234's Response to hynd555's Review

Written on: 04/04/2017

hi there have you managed to claim any pf your money back? I've spoken to citizens advice and they advise they have to provide evidence of the difference, which I'm still seeking - they are a joke

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hynd555's reply to Natb1234's Comment

Written on: 04/04/2017

No they have now said parcel was larger it's rubbish as I have size and weight on box from manufacturers so ripped me off for £61 plus the original £47 total £108 the bloody cooker hood cost £125

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Couldn't be bothered”

Written on: 22/02/2017 by Chris_Chris123 (5 reviews written)

I originally placed an order through Parcelhero for a package to be collected from a Hotel in Andorra on 13th February 2017. On the evening of 13th February 2017 I contacted the hotel reception (which is staffed 24 hours) to find out if the package had been collected. I was told, by the hotel receptionist, that the driver did not show up. I emailed Parcelhero to ask for an explanation on that day. On 14th February 2017, I received an automated email notifying me that collection from the Hotel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID!!! Rather book directly with a courier”

Written on: 30/01/2017 by PedroFerr (1 review written)

Don't be fooled. This is a 3rd party acting between you and the courier. It's is not a price comparison site. You pay them and they pay a courier - Which makes them the customer, which may not seem like a problem until something goes wrong with the courier who won't help you if your parcel goes missing. At 17:55 pm on Friday night after waiting all day for the parcel, i received an email to say the UPS centre refused my delivery because of the size of the parcel, even though they knew what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview