Montway Auto Transport Reviews - www.montway.com

★★★★★
4.7 / 5
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Latest Reviews

★☆☆☆☆

“Delay, delay delay”

Written on: 24/04/2018 by Jakobb314 (1 review written)

II contracted transport service in November 2017, to transport my car from Naples ,Florida to Bowie,Md.on 4/18 . Initially they gave me a date 4/14-4/18 that was cancelled. The next date was 4/25 that was also cancelled. Each time necessitated a change in flight plans. At that point they did not give me any option, but said they would look for another carrier. I cancelled and made other plans. It cost me about $ 200. To change my flight… Read Full Review

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★☆☆☆☆

“I was warned .”

Written on: 23/04/2018 by Kyray62 (1 review written)

No hidden charges! That was a joke. Called me the day I was ready to get on the plane and asking for more money. Told me it was the driver who requested the extra payment! Not true… Read Full Review

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★☆☆☆☆

“I hired them to deliver my vehicle from CA to NY. The...”

Written on: 13/04/2018 by kkc363 (1 review written)

I hired them to deliver my vehicle from CA to NY. The delivery date was supposed to be April 5th and twice they called to push that to a later date! Now my expected delivery date is April 20th. That's 2 weeks longer than expected and 2 more weeks that I have to PAY for a rental car. That's an additional cost of over $500 out of MY pocket! They are saying they can't offer a refund on ANY of my money, even though they aren't following through on what I hired them to do. They aren't even willing… Read Full Review

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★☆☆☆☆

“Terrible Company and Experience”

Written on: 12/04/2018 by consumer3847 (1 review written)

Got an initial quote and many assurances from a sales rep that our vehicle would be picked up within 5 days of making it available for pickup. Many awful customer service calls later, we finally got our vehicle picked up approximately 12 days after we made it available, with Montway charging us hundreds of dollars more than our original quote. Their assurances mean nothing until they assign you a carrier. Awful company, awful experience… Read Full Review

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★☆☆☆☆

“Bait and switch!”

Written on: 11/04/2018 by johnli (1 review written)

Bait and switch! Received a quote for about $1049. A rep called a 4 days later to notify me of a driver in the area that is interested in transport but only at a higher rate of $1149. When I ask about the quote price and finding a transport within the 5 business day, he said that is not guarantee. That is totally BS, so they will quote you at a lower price to get your business and try to get you to paid higher, and if you don't then they can choose to not find you a transport and leave you… Read Full Review

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★★☆☆☆

“Never believe what they tell you!”

Written on: 08/03/2018 by ejBoyd302 (1 review written)

Never believe what they tell you! This people will tell you anything until you book the transport with them, after that, you are at the mercy of very unresponsive people! I WILL NEVER BOOK ANYTHING WITH THEM! ON TOP OF ALL THAT, THEY ARE VERY EXPENSIVE! … Read Full Review

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★☆☆☆☆

“Crooked Business”

Written on: 20/02/2018 by Lloydfg349 (1 review written)

I originally booked my car to be moved 1/24 for mid-February. The first lie that was told was that it was $0 down (do not be fooled by their website). My card got charged $229 in January. I was told by the first agent I spoke with that I could load up my car, as long as the items were in bags and boxes. I looked on the website, this is not true. You are limited to one large item under 100 pounds. I am a single mom who was being considered for a new job that would allow me to move closer to… Read Full Review

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★☆☆☆☆

“Terrible Company- stay away”

Written on: 29/01/2018 by Brianhama (1 review written)

Montway sold me a door to door service with out checking if they could fulfill the order. My first call from them after I confirmed the order was to ask me if I was willing to pick up my car in Denver 4 hours away from the destination I requested, the second call I got was to let me know that they confirmed a driver, they charged my card and about 30 minutes later they called to say they made a mistake and the driver was once again only taking it to Denver they then asked me if I wanted to pay… Read Full Review

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★☆☆☆☆

“Terrible service and communication”

Written on: 29/01/2018 by Kamron223 (1 review written)

We entered into an agreement with Montway to transport our son's car and not only was the communication was terrible, they were much later scheduling the pick-up than what was agreed upon, which created hardship. When I delivered feedback to their customer service rep, they seemingly cared less. Sad that they do business this way!!… Read Full Review

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★☆☆☆☆

“NEVER use This Company !!!!!!”

Written on: 31/12/2017 by esmir2410 (1 review written)

NEVER Use This Company !!!!!! HORRIBLE customer service. These people will leave you high and dry and laugh about it. Totally unprofessional. I bought a car in Florida and I used this company to ship my car from Florida to New York. They charged me $750. My mistake for trusting them. They gave me times/dates when I would receive a call to confirm only to be put off repeatedly and then asked for more money. I payed them just to receive my car on time, when they went to pick it up the person who… Read Full Review

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★☆☆☆☆

“Left Me High and Dry”

Written on: 29/12/2017 by Zebra68 (1 review written)

Montwway was supposed to move my car for me. After extending my pickup window by 10 days I still hadn’t heard from them. Every time I’d call I’d get the same response, we haven’t been able to find a driver. If they had no driver then why take the job and why wait until I’m ready to leave to finally say something? I had a new job to start in 4 days and I now had to worry about driving across the country. Their solution, leave the car unlocked and the key in the car and we’ll pick it… Read Full Review

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★☆☆☆☆

“Not a reliable or trustworthy”

Written on: 18/12/2017 by Gomez183 (1 review written)

Not a reliable or trustworthy shipping company. Contracted them to ship a 2014 Mustang December 2017 because of their reviews for $699. They come back after 4 days and asked to increase it to $799. They assign my car to transporter NOD Transportation INC to pick after another 3 days. They send me update that the car has been picked it 10 AM Thursday. Copart called me Friday and they said the car still there and no one picked it up and the asking for delay charge cost $30 daily. Calling and… Read Full Review

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★★★★★

“The best customer service I ever have, ”

Written on: 18/12/2017 by Callum202 (1 review written)

I was satisfied with the service and I to recommend a friend to them… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SHIPPER!!”

Written on: 17/12/2017 by Curiousdg (1 review written)

DO NOT USE THIS SHIPPER!! They contracted the transport of my vehicle to a third party that used old equipment that was not well maintained. It leaked hydraulic fluid on my car causing thousands of dollars in damage. After 3 months of trying to get this resolved the repair expense came out of my pocket. BUYER BEWARE!!… Read Full Review

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★☆☆☆☆

“Black Grease all over interior !!!!”

Written on: 22/11/2017 by TJDawson (1 review written)

They sent an email stating the day of pick-up. I called to find out an approximate time and they didn’t know what I was talking about. Apparently they subcontract out to other shipping companies and there was a miscommunication. So the pick up was the next day. Thank Gid I planned for something going wrong g with the pick up. When the cars were delivered I wasn’t there. My brother called me to tell me cars arrived BUT the insides were a mess! Black grease all over the inside of my… Read Full Review

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★☆☆☆☆

“Worthless liars”

Written on: 17/10/2017

On the web site it says 5 to 7 day delivery. It took over 2 weeks and kept tap dancing when I called to talk to them. I informed them of what is written on the web sight and they would try to say it was not written for everyone to SEE. I WOULDN'T SHIP A PILE OF GARBAGE FOR ME EVER AGAIN!! Untrustworthy, unapproachable when confronted with their own advertising… Read Full Review

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★☆☆☆☆

“Not a reliable or trustworthy shipping company”

Written on: 13/10/2017 by Integritynow (1 review written)

Contracted them to ship a 1959 TR3 last April 2017 because of their reviews and supposed insurance coverage. They dropped the car off the transporter during loading and heavily damaged the car. Pictures and video were taken at time of pickup and delivery proving the damage. It has now been 5 months and Montway still has not done anything to repair the damage to the vehicle. Their site advertises: Backup Contingent Cargo Insurance,Extra Care for Exotic and Classic Vehicles, Certified, in-house… Read Full Review

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★★★★★

“Great service! ”

Written on: 11/10/2017 by golfer01 (1 review written)

Car delivered from Arizona to Florida in timely manner!… Read Full Review

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★★★★★

“On time, dependable. Would use again”

Written on: 11/10/2017 by Dbrown65 (1 review written)

On time very dependable, would definitely use again… Read Full Review

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★★★★★

“Best ever”

Written on: 08/10/2017

Driver was very nice and professional, arrived within time slot. I certainly will use Montway again. Very happy with service. Will recommend to my friends. Hope to get same driver for return trip, he was very efficient… Read Full Review

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