NEVER use This Company !!!!!!

Montway Auto Transport - www.montway.com
★★★★★
4.7
96.0% of users recommend this
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esmir2410's review of Montway Auto Transport - www.montway.com

“NEVER use This Company !!!!!!”

★☆☆☆☆

written by esmir2410 on 31/12/2017

NEVER Use This Company !!!!!!
HORRIBLE customer service. These people will leave you high and dry and laugh about it. Totally unprofessional. I bought a car in Florida and I used this company to ship my car from Florida to New York. They charged me $750. My mistake for trusting them. They gave me times/dates when I would receive a call to confirm only to be put off repeatedly and then asked for more money. I payed them just to receive my car on time, when they went to pick it up the person who sold the car to me, he called me and asked if I trusted this company. I called the manager of this company and I asked her if I should trust these drivers, she said that everything way okay and it was supposed to be a certain way and I wasn't gonna have any problems. After that I said okay and when they started to load the car onto the truck, it almost fell off from the truck. The person who sold the car to me even showed me a video of this happening. I didn't say anything about that because I know that everything can't be perfect. The company said that the car would come for 2-3 days after the pickup. After that I received a call from the driver and he said he was going to be in New York in the morning. In the morning I received a text saying that he just woke up and that he was gonna be there in the afternoon. After a couple hours I received another message saying the truck was having difficulty in Virginia. They postponed the delivery. When I asked the company why they sent me that kind of driver and that I had a problem and they should be the ones to solve it. But they said that they couldn't do anything before 5-6 days. After that I called again and spoke with the manager and asked where was my car and they told me it was in New Jersey but they couldn't bring it because of a transportation law which a regular person wouldn't understand. They screwed up my family plan and I had to take a airplane to go to pickup my car. They lure you in and fail to deliver in every way. In my entire life I have never been so disgusted with such a industry. So I had a very bad experience with this company. This is the first review of any kind I have ever taken the time to write...thats how much I want to save others from having to deal with them. I booked a flight and will go pick up the vehicle myself. Stay away and don't believe a word they say!

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