Ipost Parcels Reviews - www.ipostparcels.com

★★★★☆
4.0 / 5
77% of users recommend this
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Latest Reviews

★☆☆☆☆

“Appalling service and customer care!”

Written on: 01/12/2017 by danisahne (1 review written)

I booked a pickup for Wednesday 29 December. Since on their website they state customers would be sent a timeslot on the morning of the pickup/delivery I was waiting for that but I never got any. So I started to try and get hold of their so-called Customer Service, both on Twitter and on Facebook because there is no phone number. About an hour in I was asked for the consignment numbers which I provided straight away, and then nothing. For 3 hours just silence. 4 hours in still no update. Called… Read Full Review

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★☆☆☆☆

“failed to collect”

Written on: 11/11/2017 by Finn1986 (1 review written)

Failed to collect unhelpful service stuck with uncollected parcel in Aberdeen for delivery of car parts to norweay will never use again… Read Full Review

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★☆☆☆☆

“Smashed item Terrible customer service ”

Written on: 14/10/2017 by Ayaanf409 (1 review written)

When things go wrong???? Sent a parcel to Glasgow which arrived smashed I paid for insurance but was told it wasn’t covered They were happy to take my money for the cover. It doesn’t cover glass pottery or anything not flat packed There is no one to contact just email rhetoric. I have an unhappy customer and am £300 down. Looking at the damage the item has been thrown or dropped from a huge height This company may be cheap but it’s very amateur… Read Full Review

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★★★★★

“Very impressed”

Written on: 24/09/2017 by tzMcNeill28 (1 review written)

Sometimes it can be daunting dealing with companies on line in case of any problems that may arise and without a telephone contact but in this instance the contact form system works very well as there are efficient and professional staff there to help, should you need it. Very impressed… Read Full Review

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★☆☆☆☆

“fail to deliver”

Written on: 25/07/2017 by ftMooney449 (1 review written)

I sent a parcel to Germany with this company, but they failed to deliver, quoting that the parcel was not addressed correctly and they could not find the house. I checked and the parcel was addressed correctly, i gave them the buyers phone number and email address so they could contact him to arrange delivery. I even sent them pictures of the house showing the house number and the buyers name plate. But they told me they parcel was being returned. I suppose i could live with that, even though… Read Full Review

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★☆☆☆☆

“Didn't collect on pre-arranged day”

Written on: 21/06/2017 by JakaylaPorter189 (1 review written)

They ask you to select a day and then don't bother to collect on that day. Waste of time and you can't contact them except by email. I emailed at 0930 Tuesday and the automatic response said they aim to respond within in one working day. It is now the end of day two and I haven't had a response yet. Don't bother… Read Full Review

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★☆☆☆☆

“OUTRAGEOUS INCOMPETENT DREADFUL ZERO SERVICE BE WARNED...”

Written on: 13/06/2017 by Arthur1986 (1 review written)

Time and money to waste then this is the company for you, fancy a gamble on whether your parcel gets collected or delivered. Just try cancelling order when they don't collect parcel as arranged twice or when the delivery van arrives to deliver without your parcel which is booked onto it, intrigued!!! all included to challenge the expectations of a discerning customer expecting to receive a service. Think of the 'Pony Express' and you will be disappointed. Anxiety is the key word, if you book… Read Full Review

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★★★★★

“Great Service”

Written on: 27/05/2017 by sfCoyle269 (1 review written)

I have used this company 4 times to send parcels to China, USA and Germany. Excellent prices, very reliable, always on time and deliveries made well within stipulated dates. By far and away the best courier I have used. Highly recommended… Read Full Review

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★★★★☆

“Great service from IPostParcel/UKMail”

Written on: 09/05/2017 by Peace_1a (4 reviews written)

Great service from IPostParcel/UKMail; I ordered on the 4th May, was given an 1hr time slot, they came as claimed & picked. I could instantly track the journey. My parcel was delivered to its destination (Nigeria) on the 9th May… Only 2 working days. I definitely will recommend the service to anyone… Read Full Review

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★☆☆☆☆

“ZERO CUSTOMER SERVICE !!”

Written on: 14/03/2017 by jtBanks271 (1 review written)

Absolutely diabolical service and ZERO CUSTOMER support - Do not use this useless excuse for a delivery company. Sent package on 27th February and after supplying all customs information at least 4 times the package is being returned because THEY DIDN'T Pass any information on.....Guess what ?.....I now have to pay for the return too - ABSOLUTELY USELESS AVOID LIKE THE PLAGUE !!!… Read Full Review

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★☆☆☆☆

“charges amount wthout call”

Written on: 13/03/2017 by msingh7 (1 review written)

Please don't use this company, If there is any problem in you address they will charge you 47 pound and they will say you, you should ask terms and condition. We charges 47 pound to return the item back, even you pay ten pound to send this item. there are many they are cheating. please please don't use this company. If you don't trust me you can check terms and conditions. Thanks… Read Full Review

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★★★★★

“Best Courier Service I have ever used!”

Written on: 03/03/2017 by syPadilla74 (1 review written)

Best courier service in North London. Always on time for collections, very professional drivers and the customer service team are always prompt with responses. I have used other couriers in the past but will only not stick with iPostparcels because their prices are good value for money and they have never let me down with deliveries. Highly recommended… Read Full Review

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★★★★★

“Super pleased & will use again. Probably next week!”

Written on: 17/02/2017 by Seema1883 (1 review written)

This was my first time having to send a parcel overseas but the occasion called for it, as my sister is having her first baby and I am going to be an aunt for the very first time! I was so excited to gather up the goodies and send them to her but i was frightened about such a distance as it's all the way to Australia and at what cost. I chose Ipost parcels as they were the best in times of pricing and even with extra insurance I had taken out they still came out cheaper. Anyway I wanted to say… Read Full Review

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★★★★★

“Good value for money and fantastic customer service!”

Written on: 03/02/2017 by Yovina1 (1 review written)

I had to send an international parcel few weeks ago via Ipost. I didn't realised I had to pay online, until I got to the office in fforestfach. I was seen by an advisor, who was amazing. He weighed and checked the size for my parcel, managed to get all the infos required, paid via my mobile and after few attempts he managed to print my label from his PC! He had lots of patient going through the form with me, and got fantastic customer service skills. He reassured me my parcel was going to get… Read Full Review

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★☆☆☆☆

“First & Last Time”

Written on: 02/02/2017 by zx12a1 (1 review written)

eBay item advertised as 2 days delivery. iPost booked with plenty to spare. Missed slot and I completed feedback to request immediate pickup. Email back telling me the parcel would be collected next day. Next day no collection. Completed feedback form requesting overnight as buyer was leaving country. No collection. Rang both numbers entered consignment and the robot cut me off. 4 times. Eventually rang and asked for customer services. Cancelled after some kerfuffle. … Read Full Review

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★☆☆☆☆

“DO NOT USE THEM”

Written on: 31/01/2017 by Webbrz275 (1 review written)

What is the first thing you expect of a courier company? Yes, that they actually turn up and collect the package when they say....................BASICS!!! Not with this bunch of idiots!! I'm only the person they are collecting from and not the poor sod who's actually paid these nuggets to do a job for them. They go to the far end of a fart demanding phone numbers, e mail addresses, where to leave parcel if you are not in but they fail at the very first hurdle and DON'T TURN UP when they… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 15/01/2017 by fedupgerry (2 reviews written)

If you are thinking of using Ipost Parcels or UK mail DONT. If you do make sure you take at least 100 pictures of the parcel before, during and after packaging it. Then ask the recipient to take a further 50 pictures. Without all these pictures they will not accept any damage to your item is caused by them, oh and by the way the pictures must conform to their specifications or again they will not accept liability YOU HAVE BEEN WARNED _ FIND A DIFFERENT PARCEL COMPANY… Read Full Review

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★★☆☆☆

“Stayed at home to await delivery of parcel. Nobody...”

Written on: 09/01/2017 by MarissaMiles488 (1 review written)

Stayed at home to await delivery of parcel. Nobody called but email received saying called, no reply so parcel left in 'safe place' - this was received within 20 minutes of the alleged delivery. No 'card/note' left. Outside of house inspected and no trace. Message sent to iparcelpost and to be fair a reply was received within hours - driver states 'left by the bins' ... it wasn't!!! More messages sent but no reply. The next day I was composing a 'complaint' when doorbell rang. A man had called… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 09/01/2017 by Mcbride58 (1 review written)

Booked uplift of parcel for 12/12 /16- I had not printed off all of 6 pages of invoices - so parcel not uplifted . I printed off all invoices and re-arranged delivery the following day . After waiting at home all day - no- one uplifted parcel . I emailed and arranged uplift again for the following day . This process went on for the rest of the week . Despite receiving daily emails giving me uplift times and even promises that my parcel would be collected it wasn't . There is no telephone… Read Full Review

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★★★★★

“Delivery of a Parcel from England to Australia”

Written on: 22/12/2016 by Keyla38 (1 review written)

I pursued IPost after constantly being disappointed with the postal service. The initial login and setup was a little messy, however the overall service was excellent. The parcel was collected on the day I booked, arrived at its destination on the day stated. The time frame from location to location which was England to Australia was extremely quick. The cost of this service was extremely good value… Read Full Review

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