Utterly ridiculous company & service

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DPD Express Parcel Delivery
★★☆☆☆
2.0
25.0% of users recommend this

AlannahHall's review of DPD UK Express Parcel Delivery

“Utterly ridiculous company and service”

★☆☆☆☆

written by AlannahHall on 14/08/2017

I would have reviewed this company with no stars but that option was not available!
Utterly ridiculous customer service I have received.
Delivery was schedule on Friday, text message received with 1 hour time slot. Another message received shortly after stating delivery was attempted but no one was there to sign for it. In fact no delivery attempt was made as I was at the delivery address all day. After finally getting through to someone at customer service (40 mins on hold), I was told that the driver would return and deliver my items as he only "just missed me".
No delivery attempt and no call to explain anything. I then had to call up again and was told by the customer service agent that the driver was now too busy and could not redeliver. After finally speaking to a supervisor I was told that there is nothing that could be done and that re-delivery for another day was the only option. I had no choice but to take this option. I explained multiple times that I would like the driver to call me when he re-attempted the delivery (as I did not believe that he attempted it in the 1st place) and that I did not want this issue arising again.
To my disbelief the same thing has now happened again and I have been told that I need to go and pick up my item!
Cannot believe that this company operates in this way and this is the worst service I have received from a delivery company to date. I would avoid using their services at all costs.

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