Careyhn345's review of Collect+ www.collectplus.co.uk

“They broke my item and never compensated me”

★☆☆☆☆

written by Careyhn345 on 13/11/2017

Sent two parcels that were delayed for over 10 days then got collected and delivered. Upon arrival, one was delivered to wrong address and the second one arrived broken. When I claimed for the broken item, they never compensated me. They claimed the parcel was oversize which was not the case because both parcels passed through their machines and were moved out of their depots.
I have lost £100 in the process, was put in embarrassing position with my customers and wasted a lot of time uselessly because of problems from their end.
Never will I use them again...
My advice, stay away

Value For Money

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Collectplus's Comment

Written on: 14/11/2017

I am very sorry to read this review of the service that we have provided on this occasion. I would be happy to investigate the background if I had more information such as the tracking reference or a contact e-mail or telephone number. We successfully carry millions of parcels each year and all feedback is useful and valuable but I regret that I can only investigate specific instances. As I cannot add my personal contact details here or request other personal details, then I would invite the reviewer to be kind enough to send this information via the Help and Advice tab on our webpage so we can investigate and look to provide a satisfactory resolution and apology. PhilipM CollectPlus Head Office

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