Never Again!!!

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PhotoBox - www.photobox.co.uk
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Nathalia462's review of PhotoBox - www.photobox.co.uk

“Never Again!!! ”

★☆☆☆☆

written by Nathalia462 on 08/06/2016

I wish I had looked at the Photobox Facebook page before I placed an order with them. Full of unhappy customers complaining about bad customer service and poor quality products. Something I have experienced myself this week.

A returning customer- I received a good service in 2014 but following the way I have been treated when ordering a photo book this month I will never be using Photobox again. I placed an order for a book 2 weeks ago. It was sent to print five times and each time the order was cancelled due to “missing photos” which were not missing.

Following approx 10 phone calls to Photobox each lasting at least 30 minutes (one lasted an hour), I was told each and every time there was nothing wrong with the photos and promised it would be printed that day. However within the day it was again cancelled, totaling FIVE times and without even letting me know.

When I asked to speak with management to make a complaint, I was informed that no managers worked in the building. What an unprofessional company and way to treat a customer. After two weeks of trying to have my book printed, I demanded a refund and have now taken my business to another company (Mixbook) who gave me a great service. Please read all reviews on their Facebook page to believe it for yourself!

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Kerryleep's Comment

Written on: 07/07/2016

Hi I am so sorry to hear that you did have such a negative experience. This really isn't the level of service that we aim to offer. If you could please send me your details to us I would like to make this right for you.

Kind Regards

Kerry

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