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Joshn342's review of Virgin Media

★☆☆☆☆

“Customer service”

Written on: 11/07/2017 by Joshn342 (1 review written)

Having had the same TiVo box for six years, never
asked for upgrades or anything else that comes in the way of offers you'd think I would be classed as a valued customer, but my TiVo box has stopped working so contacted virgin who after some lengthy negotiations agreed to send another TiVo box but I would have to install it myself and phone virgin to have them turn it on, not only did the box not turn up on the said day (the following morning) nobody phoned to say it wouldn't be coming as the chap I spoke to in India I suspect going off his grasp or lack of English, when I phoned to ask why I was informed that the chap I spoke to was wrong and it would take 2-3 days. So that's one day work lost now I have to lose more time off work to wait for somebody that might not even turn up I'm appalled by the treatment I received from virgin and will be taking my custom elsewhere.

  • Reception

  • Customer Service

  • Reliability

  • Value For Money

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