Disgusting Sales

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★☆☆☆☆
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Sinclair150's review of Unicom Phone Company

“ Disgusting Sales”

★☆☆☆☆

written by Sinclair150 on 31/07/2015

I was approached by Unicom last year with the promise of a great service and savings on what I was paying to my supplier at the time. I agreed to sign up with Unicom as I believed I was going to receive cheaper prices with them. However after doing a bit of homework discovered that their prices were going to work out a lot more than what I was already paying. I was told by them that I would be able to keep the Broadband with my supplier and have the phone with them, this turned out not to be true, because once I went with them my broadband finished aswell. I was within the 14 day cooling off period so decided to ring them and cancel, I was taken aback by the treatment I received. I have never in my life been treated in such a way as I was that day. I explained that I was going to cancel as I would lose my Broadband and he said that the company I was with was lying I could have the Broadband without the phone. I was passed then to his manager who also agreed with what he had told me, then after about 1/2 an hour of heavy sales pressure and trying to cancel, he said look think about it and I will ring you back on Tuesday, even though I didn't need to think about it. No phone call came and then a letter saying thank you for agreeing to go ahead with transferring to Unicom. I immediately rang them and the sales advisor answered the phone with "oh what is the issue now" I told him I wanted to cancel he was having none of it and then turned around and said that he would be contacting my supplier and telling them that I was a business user and then I would have no phone Broadband or television. I was so furious with his attitude that I told him to go ahead as I would rather go without the service than have any phone lines from them. The way I was treated was disgusting I have never before been subjected to such treatment in order to go with a company, I would definitely give these a wide berth. The stunts pulled from this lot need a lot to be desired.

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Rmj's Comment

Written on: 31/07/2015

ON 29 JULY 2015 OFCOM FINED UNIVERSAL UTILITIES TRADING AS UNICOM, £200,000 FOR MIS-SELLING LANDLINE TELEPHONE SERVICES
THE DECISION ALSO REQUIRES UNICOM TO TAKE A NUMBER OF STEPS TO HELP COMPENSATE CUSTOMERS AFFECTED BY THE MIS-SELLING AND TO GUARD AGAINST IT HAPPENING AGAIN.

a) paying to all affected customers it is able to identify amounts by way of compensation for loss or damage suffered by them or in respect of annoyance, inconvenience or anxiety to which they have been put and/or by way of ex gratia payments
b) allowing any customers who were misled by Unicom to cease their contract with it, regardless of the length of contract served, with no requirement to pay an ETC or disconnection fee and no requirement to pay any charges for services other than those the customer has used (and where the customer chooses to return to their previous Communications Provider (“CP”), this would include compensation for any charges the customer may incur in the process of returning to that provider)
c) compensating customers who may otherwise have fallen into the above category but who have already returned to their previous CP and have incurred charges in doing so

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